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bustyslayer
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Post time 2014-1-12 09:07:47 | Show all posts |Read mode
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Hello I would like someone to let me know if my mail went through please, I need my account fixed as I paid for VIP and I\'m still stuck on trial VIP. Do I have to wait for that to expire for it to be activated ? It says if I \'activate\' I get promoted to vip3 etc etc. None of this has happened AND I was double charged on my account for some reason. I just need to know who deals with customer service and where please.
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 bustyslayer Last edit in 2014-1-12 09:07:47

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zoey
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Post time 2014-1-12 09:55:08 | Show all posts

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Hello, there,Perhaps your credit card has been rejected by the card center. Please provide the location of your credit card bank and the location of you, we will add you to a white list or would you mind trying another payment method, if the other payment method doesn\'t work either.Have a good day![color

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 zoey Last edit in 2014-1-12 09:55:08

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bustyslayer
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 Author| Post time 2014-1-12 10:42:21 | Show all posts

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        I did paypal and I was already billed, and when I was trying to \'activate\' it after it billed me AGAIN so I have 2 charges now for the month fee.

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 bustyslayer Last edit in 2014-1-12 10:42:21

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 Author| Post time 2014-1-13 01:23:27 | Show all posts

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Updated, both charges have been refunded to me thank you, I will try once more to see if it goes through, if I need to be white listed or whatever that is please do so. I do not mind contributing money to this game but need to make sure everything is functioning properly please.
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 bustyslayer Last edit in 2014-1-13 01:23:27

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 Author| Post time 2014-1-13 03:56:34 | Show all posts

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Okay I\'m guessing no one is working weekends so I\'ll just post this so you can get to it whenever. I tried to activate VIP and the payment went through on PAYPAL but immediately was cancelled from the other side of the transaction. Everything on my end is fine so it\'s on your end. Please let me know how this can be resolved so I can proceed.
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 bustyslayer Last edit in 2014-1-13 03:56:34

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jimzen-sohrlyn...
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Post time 2014-8-8 20:55:40 | Show all posts

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Reply 4# ffxiairwolf@yahoo.com
Im in the same situation right now... i used paypal and when i checked my credit card online, i was charged for 2 charges as well.... how did you get the refund? how did you solve the problem?
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 jimzen-sohrlyn... Last edit in 2014-8-8 20:55:40

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