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standsproud99
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Post time 2014-1-14 06:27:26 | Show all posts |Read mode
vip3 Reply:10| View:839

        I payed for vip3 three days ago. I still haven\'t gotten it. Just now I noticed that my paypal was charged not once, not twice, but three times for the vip3. I don\'t know what is going on but I want my money all reimbursed or I want 2 payments reimbursed and vip3 enabled... one or the other because either one will satisfy me.
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 standsproud99 Last edit in 2014-1-14 06:27:26

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eggbro
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Post time 2014-1-14 09:22:01 | Show all posts

vip3

Hi, I have checked your record about payment and did not find your vip payment. This might due to the block from the credit card center. SO,Would you please provide your location and credit card location. We will add you to the white list and you may try it later . Thanks for your support !

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 eggbro Last edit in 2014-1-14 09:22:01

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standsproud99
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 Author| Post time 2014-1-14 09:46:03 | Show all posts

vip3

        You didn\'t find my payment? Your company took it out 3 times. I spent money the other day to buy diamonds and that worked with no problem so it\'s hard to believe you. I live in atlanta, georgia USA. I used paypal so I don\'t know what you mean by my credit card location.

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 standsproud99 Last edit in 2014-1-14 09:46:03

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eggbro
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Post time 2014-1-14 09:52:15 | Show all posts

vip3

I believe the credit card center rejected the payment and returned your money back to your account.  We are going to look into this . Thanks for your support
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 eggbro Last edit in 2014-1-14 09:52:15

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standsproud99
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 Author| Post time 2014-1-14 10:03:30 | Show all posts

vip3

It hasn\'t returned the money but I just looked and it does say pending. I will wait to see how it works out. Why does it have no problem letting me buy diamonds but when I try to buy a vip this happens?
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 standsproud99 Last edit in 2014-1-14 10:03:30

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Post time 2014-1-14 10:39:47 | Show all posts

vip3

Would you mind trying it again, we have added you to the white list ! Thanks for your patience
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 eggbro Last edit in 2014-1-14 10:39:47

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standsproud99
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 Author| Post time 2014-1-14 11:17:06 | Show all posts

vip3

Ok, i tried it again and it did work. It actually says vip4 and I thought I was getting vip3 so if you did that thank you very much. My previous payments are still pending and not returned to my account but maybe tomorrow they will be. Thank you for helping me with this.
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 standsproud99 Last edit in 2014-1-14 11:17:06

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Post time 2014-1-14 11:50:04 | Show all posts

vip3

We also hope can enjoy the game. Sorry for the trouble caused , have a nice day
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 eggbro Last edit in 2014-1-14 11:50:04

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viper28k
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Post time 2014-1-14 19:05:32 | Show all posts

vip3

eggbro, you need to show this to the other moderators as a teaching/learning tool.

this is what happens when support/moderation works/functions properly.

I am happy to see this and happy now.

now maybe this game has hope and a future in-store and players will stop quitting needlessly out of frustration over perceived lack of support.
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 viper28k Last edit in 2014-1-14 19:05:32

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randomplayerfr...
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Post time 2014-1-15 05:27:27 | Show all posts

vip3

this is exactly what happened to me, if this had happened before why can\'t they fix it permanently? or when you go to the VIP page on the game put some reminder or what not. sigh
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 randomplayerfr... Last edit in 2014-1-15 05:27:27

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