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Lost my account!

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serskin
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Post time 2014-1-14 08:33:48 | Show all posts |Read mode
Lost my account! Reply:25| View:6860

        Hi!

        I didn\'t think I\'d be playing LoA for long, so whenever I went to register, I made up some random email & password.

        But, once I had started to play, I knew for sure I\'d continue to play. Unfortunately, I\'ve forgotten my email and my password. I\'ve sent an email to the support team, and submitted a ticket, but I figure I\'d try my luck here as I want to get back ingame asap!

        I can give my IGN, server I played on and the email I used yesterday to donate. But, I\'d prefer to not post my email on this thread.

        Ugosao/Sylenn was my ingame name. (Unfortunately I cannot remember specifically, 32 warrior btw)
        I played on BloodBaronness.
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 serskin Last edit in 2014-1-14 08:33:48

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eggbro
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Post time 2014-1-14 10:28:18 | Show all posts

Lost my account!

Dear serskin, Since the E-mail is the only identification of our game, it is really hard for us to do that for you. Hope you can understand this , we are from the point of customer security. However, I strongly suggest you to create a new account and start again in a new sever,  level 32 is only about 2 hours efforts. Thanks for your support to our game!
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 eggbro Last edit in 2014-1-14 10:28:18

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serskin
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 Author| Post time 2014-1-14 10:31:33 | Show all posts

Lost my account!


        Eggbro, I do believe you can view my donation history and such, as I\'ve seen in previous posts where Super Mods have stated they can. Therefore, it\'d be much appreciated if you could send me my account information to the email that I used to donate.

        I don\'t see the problem involving this, though do feel free to enlighten me.

        Also, I appreciate the reply. But, I spent money on this account and was working on some major things (I was stacking up arena emblems as I was rank #2 soon to be #1 yesterday, farming achievements, and had a large sum of gold). I\'d prefer to get my old account, as it\'s about the principle regarding this.
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 serskin Last edit in 2014-1-14 10:31:33

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solender
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Post time 2014-1-15 01:43:20 | Show all posts

Lost my account!

How do you log onto the char if you forgot the log info? if the account you are posting from is the same account as the char you mention all you need to do is click your name next to welcome and it will give you the email
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 solender Last edit in 2014-1-15 01:43:20

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serskin
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 Author| Post time 2014-1-15 06:11:52 | Show all posts

Lost my account!

               How do you log onto the char if you forgot the log info? if the account you are posting from is the same account as the char you mention all you need to do is click your name next to welcome and it will give you the email     solender posted on 2014-01-14 12:43:20     

        The account I\'m currently on isn\'t the account to the character I\'m trying to recover.

        I made this account so that I could post a thread, and submit a ticket.
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 serskin Last edit in 2014-1-15 06:11:52

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viper28k
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Post time 2014-1-15 11:55:55 | Show all posts

Lost my account!

the problem is this game identifies users via email, if you do not know your email or have access to your email you used to register with the game, you cannot access that account and will have to start over again.

they can not legally give you  access to that player account without proof it is yours, if you can\'t provide that proof because you don\'t remember the email associated with that account, then they can\'t just give you access to an account based on your post here alone, because for all they know you could be maliciously trying to take over someone else\'s player account.
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 viper28k Last edit in 2014-1-15 11:55:55

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serskin
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 Author| Post time 2014-1-16 02:37:36 | Show all posts

Lost my account!

               the problem is this game identifies users via email, if you do not know your email or have access to your email you used to register with the game, you cannot access that account and will have to start over again.

they can not legally give you  access to that player account without proof it is yours, if you can\'t provide that proof because you don\'t remember the email associated with that account, then they can\'t just give you access to an account based on your post here alone, because for all they know you could be maliciously trying to take over someone else\'s player account.     viper28k posted on 2014-01-14 22:55:55     

        I don\'t have access to the email I registered with, though I do know it so the point you\'re trying to prove is invalid.

        I donated on this account, meaning that they should allow password recoverys to the email that was associated with the account that was used to donate to it.

        It seems as though GTArcade needs some upgrading.
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 serskin Last edit in 2014-1-16 02:37:36

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AbwwWW6SOLK7_a...
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Post time 2016-3-17 04:14:14 | Show all posts
hi, i need some help, i've installed a new firmware on my phone s4 and i lost my profile...

nickname: vasmeister
server:s228 maia

u can verify my profile with my email:  vasilisprokopis@gmail.com
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 AbwwWW6SOLK7_a... Last edit in 2016-3-17 04:14:14

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rubeolefm
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Post time 2016-3-17 04:29:52 | Show all posts
Hello vasmeister,
First, why in the world are you reviving a 2 years old thread to ask that? You can create your own one, it will be way easier to find it when you come back if you are the original poster.
Second, since you have the email address linked to your account, just ask for a password reset on the log in screen (see pic below)
Let me know if that does not work.
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 rubeolefm Last edit in 2016-3-17 04:29:52

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AbwwWW6SOLK7_a...
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Post time 2016-3-17 05:26:02 | Show all posts
the thing is that i cant log in to my acc so i can play with my profile, sorry but i couldn't create a new thread   can this help me to retrieve my acc or its only for the forum;
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 AbwwWW6SOLK7_a... Last edit in 2016-3-17 05:26:02

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