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Unable to claim topaz200 recharge

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nylandsvej143
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Post time 2017-5-10 19:18:02 | Show all posts |Read mode
Unable to claim topaz200 recharge Reply:6| View:468
Hi

Unable to claim topaz200 recharge

IGN: Soren S1335
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 nylandsvej143 Last edit in 2017-5-10 19:18:02

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vjuchi3
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Post time 2017-5-11 00:25:39 | Show all posts
You don't need to claim it. It is automatically added to your total topaz.
The message just tells you that the topaz has been delivered to your account.
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  • its not the topaz itself, but the mastery stones,bless stones or enchantment stones. says i've met all requirements but can't claim it
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    2017-5-11 01:02  Reply

 vjuchi3 Last edit in 2017-5-11 00:25:39

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mastercrit
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Post time 2017-5-11 02:05:38 | Show all posts
Edited by mastercrit at 2017-5-11 02:27

yes i get exactly the same message, can any mod please report this issue asap as come another 6 hours the event time runs out

IGN MasterCrit
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 mastercrit Last edit in 2017-5-11 02:05:38

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mastercrit
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Post time 2017-5-11 02:16:24 | Show all posts
Edited by mastercrit at 2017-5-11 02:19

here is proof But as you can see it says incomplete for some reason

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 mastercrit Last edit in 2017-5-11 02:16:24

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mastercrit
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Post time 2017-5-11 05:05:27 | Show all posts
Time is running out fast guys, can any MOD please forward this thread, so we will still be able to claim the 200 topaz recharge rewards?
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 mastercrit Last edit in 2017-5-11 05:05:27

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madhu - jm
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Post time 2017-5-11 06:05:22 | Show all posts
Hi,

Please raise a ticket at the recharge support center link https://support.gtarcade.com/faq/index/cid/380/sid/400/gid/160
Keep track of your ticket number for reference. It can be found in the Address bar. Here is a screenshot for ticket number
http://prnt.sc/f1wxwf

We, moderators, no longer forward recharge issues or rewards issues for recharge in the Forums support.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-5-11 06:05:22

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madhu - jm
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Post time 2017-5-12 21:38:12 | Show all posts
Hi,

The dev team has responded to your request and confirmed it was because you did not collect them in time. They would like to know which reward option you prefer to receive in this event.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-5-12 21:38:12

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