No Gem Chests from Beach Treasure Shop

tedyockey@gmail.com · Post time 2014-11-19 00:54:13

I just purchased 10 level six gem chest for 3,000 points in the Beach Treasure points store. ;It deducted the points, the counter for available chests went to zero but I received no chests. ;help!

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moonlighty · Post time 2014-11-19 03:21:01

Dear Player,
To help you we need your IGN, server and screen shots as proof.

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tedyockey@gmail.com · Post time 2014-11-19 23:11:58

My account number is 90155188 and the issue happened on server 19. I am not sure what screen shot you require as it would not matter what I captured, no single screen would show that I purchased the items and did not receive them.

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gerbie zombils · Post time 2014-11-20 14:05:31

Reply 2# tedyockey@gmail.com
Hello player,

We need your In game name, not account number.

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tedyockey@gmail.com · Post time 2014-11-21 10:08:03

Reply 3# gerbie zombils
Skyler

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gerbie zombils · Post time 2014-11-22 04:00:10

Hello player,

A check of your account indicated you possess the gem chests.

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tedyockey@gmail.com · Post time 2014-11-22 12:39:14

Reply 5# gerbie zombils
If you can see the chests, why can\'t I?

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gerbie zombils · Post time 2014-11-22 13:42:20

Reply 6# tedyockey@gmail.com
Try clearing your cache, or looking very closely, since the items were present when your account was checked.

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