explanation please

johntherriault@ymail.com · Post time 2014-11-22 07:10:51

Is there any explanation of how I can loose 40K BR overnight...NO gem enhancement on my lead hero earthshaker, refines ruined accross the account?
jct777
glauce 304
could someone look at this an offer me an explanation
I am devastated

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socrates · Post time 2014-11-22 09:16:08

Is your Guardian angels all in?

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johntherriault@ymail.com · Post time 2014-11-22 09:25:31

Reply 1# socrates
yes

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gerbie zombils · Post time 2014-11-22 14:09:27

Hello player,

Can you also provide a screenshot of your hero in question?

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johntherriault@ymail.com · Post time 2014-11-22 19:16:49

Reply 3# gerbie zombils
No I cant provide a screenshot
This happenned over the past 2 days
1st it was small damage to the refines on my main which were all +9 then massive damage accross my account. It seems the gem enchantment from the earthshaker went to the 4th hero king of bones. I was diagnosed and told that a key logger got access to my computer/account and my account had been accessed many more times from locations other than oxford maine (over the past 2 days). (damage done on 11/20 and 11/21)

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johntherriault@ymail.com · Post time 2014-11-22 19:54:06

Reply 4# johntherriault@ymail.com
I tried to accomplish a self repair (which resulted in restoring earthshaker\'s gem enchantment and lvl of training and upgrade) but I lost all lvls on kob and refines across the board as well as the malicious use of my resources.

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