Re-Charge FAIL

ragstoaces

This is a bunch of bs. fix the issue with recharge its just not one or two people its crap ton of us trying to spend our hard earned money on a game and you guys say its cause we dont have the funds or is our bank. Ive tried multble ways to recharge different cards and paypal. I better get some kind of compassionen for missing out on these events because it the issue is clearly on your end!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

socrates

If you could give us the proper information we could look at this for you. And try and help resolve your problem. ING, server number, platform, and a screenshot of your transaction id.

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ragstoaces

        Transaction Details                 Authorization (Unique Transaction ID #91B40427P65741941) Business Name:                YOUZU GAMES HONGKONG LIMITED; Email:                chenxy@youzu.com Authorized Amount:                -$19.99 USD Fee amount:                $0.00 USD Net amount:                -$19.99 USD Item amount:                $19.99 USD Sales Tax:                $0.00 USD Shipping:                $0.00 USD Handling:                $0.00 USD Quantity:                1 Invoice ID:                {f49e4be4-325f-464e-bbff-66c3abe6f36b}:1298270590:{4a4fd559-c40f-45a0-8f8b-3a90cc365798} Date:                Nov 23, 2014 Time:                13:25:43 PST Status:                Canceled;         The seller canceled this payment, and the money has been returned to your account. Shipping Address:                No Address Provided Business Contact Information; Customer Service URL:                http://www.gtarcade.com Customer Service Email:                chenxy@youzu.com Customer Service Phone:                +852 21349819 Funding Type:                Credit Card Funding Source:                $19.99 USD - Visa Debit Card XXXX-XXXX-XXXX-xxxx This credit card transaction will appear on your bill as PAYPAL *YOUZUGAMESH. Description:                You have sent $19.99 USD to YOUZU GAMES HONGKONG LIMITED with PayPal
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        This is the one i send to support ticket several days ago. i didnt save the other information server 580 RagsToAces ins. all i keep getting now is support staff is looking at it. ive missed out on events for the last few days and this is getting old, and yes ive tried different payment methods and no its not my bank or credit card company or limits. this is something wrong on your end not mine.

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gerbie zombils

        Hello player,

        Submitting this information for you, but we still need a screenshot or the Transaction ID which I\'m sad to tell you was not in the jumble of letters and numbers you posted.

        If you tried to recharge through UltimatePay, it will be a 15 digit all numeric code, and PaymentWall will provide a 7 digit number starting with W, B, or E.

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