dgsf

- User
- Posts:99
Joined 2014-9-2 Last Visited 2021-02-25
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Wrong/Bug recharge and refund
Reply:2|
View:320
Hi,
I wanted to recharge 500 diamonds for the Angel Exclusive today, however I made a mistake.
I pressed the recharge button on my main account in the mini-client, but the game seems to log me into the website with the most recent logged in character, which was my alt. I did not notice being logged in on another account so the first recharge happened on my alt.
I tried this a second time, except this time I made sure the logged in account was my main character\'s account. Again, the recharge happened on my alt for some reason. This might be a bug - the recharge happening on the latest account logged into the mini-client.
I have recharged a third time using browser only and not the recharge button in the mini-client and everything worked fine.
I want to ask you to refund the first two recharges I did, the one I made a mistake with and the second one which might be a bug (for the second one I am completely sure the logged in account was my main).
The two failed recharges are on: S471(Astaroth), IGN: Laria.
The associated transaction IDs are the following:
6V2377359E7782715
2ND02390J1947432F
Thank you.
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