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rickster10125
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Post time 2014-1-25 13:30:21 | Show all posts |Read mode
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So I have been supporting your game from day one but now I am really reaching me end\'s wits here so to speak. I had a problem earlier in the week about not being able to receive the daily collect from winning twilight clash, despite the fact that I participated and actually finished in 1st for two of the battles. I posted it on the forum, got little help and never heard from the mod again. I log in today and roughly 400 diamonds are gone from my account. Thats not cool. I paid money, thats equivalent of stealing. PLEASE look through your logs and fix this problem, please show me you actually do care about your players, and are not just out here to swindle money off people. I will be thoroughly disappointed if I don\'t get any help from this a second time.
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 rickster10125 Last edit in 2014-1-25 13:30:21

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force of natur...
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Post time 2014-1-25 16:21:14 | Show all posts

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Hello, rickster, let me help you, we checked your data, you used 450 for picking recruit cards last night, or you have another 400 diamonds lost? If, you have another 400 lost, please tell us the exactly time you lost them, so we can look into it. Thanks for your support!
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 force of natur... Last edit in 2014-1-25 16:21:14

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rickster10125
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 Author| Post time 2014-1-26 03:46:36 | Show all posts

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No I don\'t remember using 3 draws to recruit cards and it doesn\'t look like I get any benefit from it if I did. Still really low on topaz herosouls... But if your logs honestly say that\'s what happened then I will respect it and just count is as a lack of memory on my part, even though I have been extra careful to only use diamonds sparingly. Maybe I misclicked 3 times or something. Please just check again and verify that is indeed what happened. The time was last evening maybe around 7 or 8.
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 rickster10125 Last edit in 2014-1-26 03:46:36

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abw8vgfdpficbb...
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Post time 2015-6-2 02:13:37 | Show all posts

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        Hi i got a similar problem, but mine seems to keep happening on the next day, in total i lost 400 too, but i didn´t see where i lost and what i buy. Is there any assistance on this, i lost today 150 diamonds that makes up for what i lost, i sent the tickets and even reply once here on a similar issue. I didn´t even had the box to confirm the purchased of any item what so ever, the only day i didnt get charge was yesterday.

        Nick name: squier;
        server;Sethite 588
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 abw8vgfdpficbb... Last edit in 2015-6-2 02:13:37

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