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princesstara
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Post time 2014-1-28 08:39:44 | Show all posts |Read mode
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        This has been an issue for a few weeks, it\'d be nice to get it resolved. I cancelled my VIP since it doesn\'t rollover (at least on server 3). It says to contact support.
        In my opinion, you should just let it be a pay per month, where the user has to activate it every month, that would save the need for this mess. In the meantime, I cannot cancel my blitz of do any normal VIP activities I normally do . Something is broken on the backbone of the server or coming from the 3rd party to GTA.

        Cancelling it via forums should stop the spamming of my email account, but then again
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 princesstara Last edit in 2014-1-28 08:39:44

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force of natur...
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Post time 2014-1-29 10:40:19 | Show all posts

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Hello, princesstara, if you can not renew your vip, please contact your credit card company for the reason. Furthermore, we will cancel it for you, thanks for your support!
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 force of natur... Last edit in 2014-1-29 10:40:19

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 Author| Post time 2014-1-29 11:32:23 | Show all posts

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It\'s not a credit card, its paypal and it\'s worked before... another mod says it\'s your 3rd party support and their fraud filter that is causing this issue. If you wish I can dig up their post and link it to you if I can find it. Although if you guys don\'t want to do things to help, the amount of people affected is a lot of lost money... not to mention how many are willing to quit the game over something like this...
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 princesstara Last edit in 2014-1-29 11:32:23

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 Author| Post time 2014-1-29 11:53:22 | Show all posts

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        Fixed.

        http://accounts.gtarcade.com/payment/playSpan/submit/game_id/39/server_id/XXXXXX000000YY/payType/VIP/channel_id/35/VIPType/1/account/(email address here)
        X = Account Number
        Y = Server Number
        (email address) = registered email address of your account.

        The problem of which I had to figure out... the link at least says VIPType/2/  (<- should be 1) as soon as I fixed that link it worked fine.
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 princesstara Last edit in 2014-1-29 11:53:22

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force of natur...
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Post time 2014-1-29 12:59:32 | Show all posts

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Hello, our 3rd party support do have issue sometimes, however, you need to check bank too, because sometimes your bank don\'t let the payment go through. In addition, we checked your data, you are vip right now!
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 force of natur... Last edit in 2014-1-29 12:59:32

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oderus
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Post time 2014-1-29 13:33:01 | Show all posts

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        i am having this issue, with paypal.    it is also showing payment went through.

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 oderus Last edit in 2014-1-29 13:33:01

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