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anonymous user  Post time 2014-1-29 01:42:57 |Read mode
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        Evey got kicked out of the game 2 days ago, came back finally a few hours later when it let her, her equipment items were gone and all of the gems and gold she had invested were there instead. I can vouch for the fact that she had the items, was OFFLINE and suddenly her BR dropped like a stone. She logged on later and after we brought the BR issue up to her she found out that the missing equipment was NOT in her inventory! NO, nobody has access to her account, and she was offline when it dropped the items out of her account. She put in a ticket that day, extremely frustrated, obviously. NO RESPONSE!
       

        We have put in tickets since then, and she has a Bug Forum post (Here: http://community.gtarcade.com/post/index/id/4167/?last=last). NO RESPONSE!

        When are you going to upgrade your customer service attempts so that you can both keep up with the demand and also look at reducing the diamond pricing?? Evey shouldn\'t have to endure any more time without her items, because she\'s at the point of quitting due to it going completely unanswered. For me, I refuse to spend another dime until you re-evaluate your prices and come DOWN to a reasonable level!! You chose to get the rights to the game already made, and you are charging insane prices for various items and actions within it. 100 shards for Angelina doesn\'t sound crazy ... until you figure in the factor that EACH SHARD is over 2000 apples and each APPLE is 1 diamond/1 voucher. Have you absolutely lost your minds?! More acceptable would be 1 ICON at that price! We aren\'t spending the equivalent of 200,000 diamonds/vouchers for one of your pre-drawn angels! Your greed and ignorance of your customers has shown just how bad a path you have chosen for this game! You know it\'s bad when someone with more than enough money to spend on this balks at your prices for a single shard and your requirement that it be 100 shards at that price per. You aren\'t going to save yourselves from greed, but we can easily save ourselves from being fleeced out of our hard-earned cash by going elsewhere if you continue this mess. Since it looks like you have no intentions of putting your CUSTOMERS first, it looks like it\'s time to prep for a major guild donation and to have plenty more free time and cash to look for entertainment elsewhere. This is PATHETIC SERVICE!
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anonymous user  Post time 2014-1-29 01:56:21

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Think about that exchange rate above for a few minutes ... 1 apple is 1 diamond ... 1 shard is over 2000 apples = over 2000 diamonds ... over $20 per shard. Multiply that by 100 shards ... Someone was completely idiotic in their math class to suggest this one!
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 10000143962259... Last edit in 2014-1-29 01:56:21

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cynikal
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Post time 2014-1-29 02:00:25 | Show all posts

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Couldn\'t have worded this thread better myself. Gouging your players. Is that really all you are about? NO, I am not dissing any of you cashers. But these prices are seriously pathetic. I would have loved to have that Lycorax Mount and Incinerator outfit, but not at the expense of $150 JUST for a chance at it. As it went for about 300$ on our server. If after I do get my account fixed and things like this do not change. I will be intentionally selling everything and donating it all to a guild. Then closing this game for good. I can think of several other things to do during my day than sit here and frivolously spend money on a browser game that is gouging its player base.
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 cynikal Last edit in 2014-1-29 02:00:25

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anonymous user  Post time 2014-1-29 02:04:23

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That and the tycoon prize event, OMG! We can cash $10 at a time for a CHANCE at getting a prize to trade in. Have you lost your minds, seriously!? I can get the prize items (regulars) during normal gameplay ... WHY WOULD I PAY for something I can do for free in the game?! I am paying for the PRIZE so I can actually get the past prizes! *GASP* What a concept!
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Post time 2014-1-29 03:16:52 | Show all posts

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They need to have competitive rates to the chinese server as their diamond ratios are way better. And they also need to fix a few of these herpaderp things they put into the game. In example who in the right mind will sit there and get 300 emblem cores just for a 7 day emblem? Hey look I just spent half a year earning these cores for a 7 day benefit! Awesome! Angels damage is too OP future releases will be killing even the best players in team arena after 3 of them attack. It\'s not going to be a game anymore but more a less of a contest to see who\'s angels can attack first for the win. You\'re trekking a dangerous path here and it can lead to damaging results.
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 tsenn Last edit in 2014-1-29 03:16:52

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anonymous user  Post time 2014-1-29 05:05:52

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Reply 1# honeyrose (s2)
If you look at the picture they have closely you can see it\'s for 10 shards, not 1.
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anonymous user  Post time 2014-1-29 08:15:12

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I appreciate that being pointed out, rathead. 10 shards for 2,250 apples x 10 = 100 shards at 22,500 diamonds/vouchers. Still better than 1 shard at that price, but still excessively expensive for a drawing in a game, no matter the application. Considering the recharge rate is set at 500 diamonds for $5, that\'s a TON of money for the Angelina icon. $10 for 1,000 diamonds ... so that = $225 if you straight out cashed it. Not many people are going to have anywhere near 22,500 vouchers, so we all know cashing is inevitable to come close to attaining Angelina. I know they are here to make a profit on their investment, but for the love of all things, at least make them affordable! NO ANGEL should ever go over $25, the same as clothing items, wings, etc. Perhaps you haven\'t noticed this, devs, but if you put items lower priced, you sell MORE OFTEN and it adds up faster than major purchases do, considering the rarity of WHO can afford them. I guarantee you, the price difference may be staggering to you, but your profit will thank you, as will your entire fan base!
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anonymous user  Post time 2014-1-29 08:19:14

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Having been part of an extremely successful online business, we grew our customer base and KEPT over 98% of them by lowering our prices below our competitors and keeping our customer service as maximum priority. The micro-transactions generated were far in excess of ANYTHING I had ever seen before, and continued to stay steady, oftentimes spiking higher than any sales record I had ever seen. The product isn\'t crappy, the customer service was excellent, and our customers truly appreciated it and showed that by buying MORE OFTEN and MORE ITEMS. Then, the bonus was that they referred us to others. You CAN do that here, and the business generated will richly reward you!
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 10000143962259... Last edit in 2014-1-29 08:19:14

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Post time 2014-1-29 09:39:32 | Show all posts

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        I agree with everything you said and more.  I wanted to become a VIP AND RECHARGE DIAMONDS but the price SCARED ME.  This game so much FLAWS that it doesn\'t even consider a finish products.  It definitely not worth more than a retail game at $59.99 which has so much more products and contents.  Its very FRUSTRATED that everything single little things in the game is about SPENDING DIAMONDS; to do this spend diamonds, to get more gemology spend diamonds, 1 more clash of mighty spends diamonds and EVEN JUST TO SKIP A LOOP QUESTS SPEND DIAMONDS OMG.  Don\'t get me wrong I love this game because of the SEXY ANGELS but this is OVER KILLS on everything.  I will not become a VIP and SPEND MONEY ON THIS GAME UNTIL ALL THIS FLAWS are fixed.

        I WILL HELP KEEP THIS POST UP SO THEY CAN SEE.
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 redtankfire Last edit in 2014-1-29 09:39:32

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Post time 2014-1-29 12:10:56 | Show all posts

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Yea. Starting to regret having spent money for diamonds and VIP. Have had an issue with my account for over 48 hours now and still getting nothing from support OR mods/super mods.
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 cynikal Last edit in 2014-1-29 12:10:56

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