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Accidentally bought a Liz in hero shop for 3000 diamonds

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a2questionmark
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Post time 2017-5-16 19:13:52 | Show all posts |Read mode
Accidentally bought a Liz in hero shop for 3000 Reply:8| View:432
Hi, I just accidentally bought a full Liz in the hero shop for 3000 diamonds. I thought it was souls then realised my mistake afterwards. Would it be possible to remove the Liz and return my 3000 diamonds please? I am sorry for the inconvienience and thank you in advance.

IGN is Iceman, server is S535 Illuskan east

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 a2questionmark Last edit in 2017-5-16 19:13:52

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cytheria8
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Post time 2017-5-17 02:54:56 | Show all posts
It's not possible, i play this game for almost a year now and i never saw such reimbursement, just sell her for 2000 souls and be happy about it.
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  • I accidently bought a second landrunner and they reimbursed me the 2888 diamonds. A mod has to put in that request to get your diamonds. Good luck.
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    2017-5-25 02:36  Reply

 cytheria8 Last edit in 2017-5-17 02:54:56

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vjuchi3
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Post time 2017-5-17 02:57:43 | Show all posts
Lol, how can you give such an advise? It is like adding salt to injury.

While it is true that they will never reimburse the diamonds, he wanted to buy the hero for 3000 souls after all. Why should he sell it now for 2000 souls just because he lost some diamonds?
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  • first i always say the truth no matter if it's good or bad and second the soul price when you sell a legendary hero is 2000 souls.
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    2017-5-17 03:09  Reply
  • While these are facts, it would also be a fact that he woud be even unhappier.

    The hero is worth 3k souls to him and selling it for 2k would be an even bigger loss.
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    2017-5-17 04:12  Reply

 vjuchi3 Last edit in 2017-5-17 02:57:43

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madhu - jm
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Post time 2017-5-17 06:22:11 | Show all posts
Hi,

I forwarded your request to the dev team. The decision will be made by the dev team to exchange back Liz. Please note that the dev team is busy and there is a huge backlog, and it might take the dev team considerable time to look at this request. Please do not use the Liz you bought till you get a response.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-5-17 06:22:11

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a2questionmark
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 Author| Post time 2017-5-25 00:14:16 | Show all posts
It's been over a week and I haven't had an update. Could someone please tell me if anything has been decided one way or the other? Thank you.
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 a2questionmark Last edit in 2017-5-25 00:14:16

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iselin
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Post time 2017-5-25 00:17:52 | Show all posts
as of now there has been no response from the team,
Madhu will update you when he gets a response from them.

-Iselin
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 iselin Last edit in 2017-5-25 00:17:52

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a2questionmark
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 Author| Post time 2017-6-9 09:21:11 | Show all posts
Almost a month no response, guess what no response no recharge. Thank you.
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 a2questionmark Last edit in 2017-6-9 09:21:11

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madhu - jm
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Post time 2017-6-9 09:29:35 | Show all posts
Hi,

The dev team has not responded to this request yet.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-6-9 09:29:35

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madhu - jm
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Post time 2017-6-16 06:24:36 | Show all posts
Hi,

The dev team responded to your request and I am sorry to say they are not returning your diamonds.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-6-16 06:24:36

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