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suspended recharge

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dlynnrn
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Post time 2017-5-16 22:02:52 | Show all posts |Read mode
suspended recharge Reply:2| View:240
Edited by dlynnrn at 2017-5-16 22:04

I got a charge back for the VIP cash issue and now I can't purchase diamonds for recharge. I play literally every day and would very much like to con't to play. is there a way the block can be undone please? I was able to charge up twice but now I can not? I understand on the devs can unblock? if they unblock. I am very pleased with how you resolved my issue before and hope that I can con't to play. I planned to recharge at least once monthly if not more. This is why I had originally wanted to subscrib and just have it taken from my paypal....but that is not an option any longer. I hope to hear from you soon. I play on FBgameroom. My acct number is 166730344328546. on Weepingjungle(1384) thank you so very much.
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 dlynnrn Last edit in 2017-5-16 22:02:52

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redsneakers
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Joined 2016-1-28
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Post time 2017-5-16 22:33:22 | Show all posts
Hi there, would need your in game name to ask for your account be unsuspended, and can you find the transaction ID for the recharge you did the chargeback?
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  • Payment ID
    1251186001660915
    and my ingame name is Dianetha
    thank you for the prompt reply!
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    2017-5-16 22:47  Reply
  • It was made through paypal and refunded on May the 9th.
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    2017-5-16 22:47  Reply
  • I would like to recharge again today......if I am able? I know it doesn't expire for 44 days or so but I like to be ahead of the date
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    2017-5-16 22:49  Reply
  • redsneakers 

    Sr. Player Moderator

    Reported, please try next time reply the thread, not floor reply or we not see it, thanks.

    The devs not working until early tomorrow again, afraid wont be possible before that
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    2017-5-16 23:29  Reply

 redsneakers Last edit in 2017-5-16 22:33:22

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dlynnrn
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 Author| Post time 2017-5-17 00:18:58 | Show all posts
aw I see thank you so much Redsneakers! I appreciate it! I am anxious to get going again and recharging, I need diamonds LOL!!
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 dlynnrn Last edit in 2017-5-17 00:18:58

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