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Absolutely horrible Customer Service

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jonathan marre...
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Post time 2014-1-30 03:06:49 | Show all posts |Read mode
Absolutely horrible Customer Service Reply:5| View:870
        I wanted to post this.  The Bug I am discussing has since been fixed, though it will allow you to continue to buy items that give you no bonus.  The bug is the fact that at one time both the ANNOUNCEMENTS and the in game text stated that ALL Bling Items in Inventory give bonuses.  Then after I sent this message in, they fixed it to stay ALL Different Bling Items in Inventory give bonuses, which is obviously not the same thing.  I had purchased a 2nd set of angel wings, and then noticed no difference.  I have spent over $200 on this game, so I figured it was a bug and they would easily fix it and compensate me.  Well, they fixed it, but read below as to their response this morning.  Note the difference in dates between when I sent my request and when they responded.  10 DAYS!  It took them 10 Days to give me a 2 sentence reply that did not answer at all my concerns nor actually read my email.

R247211713
Subject: Angel Wings
[size=80%]JAN 29, 2014  |  05:11PM CST
R2_Lulu replied:
                        Hello,       
                        Thank you for contacting us. But we are so sorry that we will unable return your gold back, it is not game bug that caused you lose money or items, so our dev team will not send items. We appreciate your patience and understanding. Thank you.       
                        R2Games       

  How helpful was your Support Elf ? (Please Note, this is simply for rating the support you have received, not for providing R2 Games with additional information concerning your ticket.

[size=80%]JAN 19, 2014  |  06:12AM CST  
Original message
  wrote:

So, I misread forums AND the Info IN Game, I thought you could have multiples of the same wings and it would add to your total BR.  This I have found is not true.  Can I please get my 599 Diamonds back for this.  thanks!
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 jonathan marre... Last edit in 2014-1-30 03:06:49

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jonathan marre...
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 Author| Post time 2014-1-30 03:09:44 | Show all posts

Absolutely horrible Customer Service

Another issue I am having.  My server is no longer on the list of servers.  I tried logging in from another computer at school in between classes, and could not find it on the actual list of servers (not the recommended.)  If anyone can tell me where to find full servers list I would appreciate it.
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 jonathan marre... Last edit in 2014-1-30 03:09:44

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wisper
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Post time 2014-1-30 03:37:50 | Show all posts

Absolutely horrible Customer Service

               Another issue I am having.  My server is no longer on the list of servers.  I tried logging in from another computer at school in between classes, and could not find it on the actual list of servers (not the recommended.)  If anyone can tell me where to find full servers list I would appreciate it.     jonathan marrero posted on 2014-01-29 14:09:44     

        From the main site, click the More+ button that shows up next to the recommended servers title, there it should list the servers you have characters on seperately
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 wisper Last edit in 2014-1-30 03:37:50

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jessymariebaby...
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anonymous user  Post time 2014-1-30 06:53:59

Absolutely horrible Customer Service

        If you were talking to an R2 games person maybe you need to go to the R2 games site to get your server. This is GTArcade. They have about double the servers.

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 jessymariebaby... Last edit in 2014-1-30 06:53:59

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anonymous user  Post time 2014-1-30 11:25:34

Absolutely horrible Customer Service

You were on R2Games, not GTArcade.
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 10000143962259... Last edit in 2014-1-30 11:25:34

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