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fred.shim
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Post time 2017-5-17 11:59:27 | Show all posts |Read mode
Worst customer service Reply:14| View:696
this game have the worst customer service or just done bother services,most of the time their replies were not related to what we send or just avoiding it,worst they just put under investigation & let u wait for months without replying. Like what happened to me on End April event,cross server war,I got into final 4 which is 1 of the realm king but I didn't got the realm king title & reward,send them Multics tickets only replied one then put me under investigation till now more than 2 weeks nothing's,then now the cooking festival 13-17th May,overall reward suppose to end at 16th May 23:59 but when I try to cook at 23:57 it's said event end,we usually make a push at this time for most of the event like cooking or typhoon but this time they close the event 2mins earlier & just replied us wait for a month to get back your ingredient that been stuck there,is 500 ingredient & that's cost 50k diamonds,my request is very simiple,just convent back those 500 ingredient to diamonds so I can use on this lucky spin event but they said wait for a month!!  What if their pay been hold for a month. What will they think?  I give u guys 48hrs to convent back those ingredient to diamonds before I send all this screenshot to itune,Google or Amazon for refund,guess they would be happy to do so as I had all the screenshot of the timing as proof.
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 fred.shim Last edit in 2017-5-17 11:59:27

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eternalnoob
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Post time 2017-5-17 14:26:13 | Show all posts
Edited by eternalnoob at 2017-5-17 14:31

Hello!

I can see where you are coming from, there are many things which has been messed up and they have not bothered to fix it or anything.

Regarding the cooking times. Were you looking at the in-game time or your smartphone? The time displayed in-game is often delayed, so if you do things according to it you will be far behind the actual time. So I would recommend always checking another clock for the actual time when sniping.

But even if you were looking at a correct clock, I don't see them compensating anything. Even if you could provide a screenshot of smartphone clock and the event ended in same screen, they can probably argue that your phones time is wrong.

If you are going to ask for a full refund of all purchases, add a link to my thread regarding how they sent out 500k to random players. Furthermore they did not bother correcting that mistake, but instead focused resources on distracting the customers with new content. that is a fine reason to argue that they "broke" the product you have purchased, since that amount of diamonds in the hands of a competing player would make all your purchases irrelevant. https://community.gtarcade.com/thread/331166-1-1.html
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 eternalnoob Last edit in 2017-5-17 14:26:13

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fred.shim
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 Author| Post time 2017-5-17 15:50:55 | Show all posts
I base on game time & its even 2-3mins before event end,I wouldn't had recommend any play this game,how can server mistake & let players bear it with some stupid excuse or just put u under resolving & then let u wait for weeks with no reply.
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 fred.shim Last edit in 2017-5-17 15:50:55

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master96
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Post time 2017-5-17 17:35:18 | Show all posts
Hi fred.shim.

to the cross server war i cannot say something, but for cooking...

Here in my phone there is written that the highscore will be calculate on the first three days always at 23:00. So why did you have the idea that you can make points after this?

I Think you should be Happy that you can use the ingredients at the next cooking event, other events will convert the points to a low amount of gold.



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  • He meant to increase his point for  his final rank at last minutes. Do u understand the point of his complement? Lol
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    2017-5-17 21:09  Reply

 master96 Last edit in 2017-5-17 17:35:18

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blank ds
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Post time 2017-5-17 17:43:41 | Show all posts
Edited by blank ds at 2017-5-17 10:59

Dear user,

I am sorry to inform you that adding points to the cooking event ended at 23:00 pm last night! This was not a bug.
I would like to point out that LOD still runs a zero tolerance policy on refunding! Please be aware of the consequences it brings with.

I wish you a good further gaming experience,

Blank


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 blank ds Last edit in 2017-5-17 17:43:41

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clockwork (hkt...
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Post time 2017-5-17 17:57:13 | Show all posts
Edited by clockwork (hkt-235) at 2017-5-17 18:02

To xFredx

Last ultimate cross server war, you won against GODZILLA because of a bug. You were 172m vs 244m GODZILLA. He has complained to the mods and devs and that is why they fixed your fluke victory. When everyone tries to watch the replay of your fight with GODZILLA, no battle has commenced and through a bug by the system, you mistakenly won.

As for the cooking event, the system time on LOD is delayed by 1-2mins. This is a problem with all of LOD's server time and a lot of players have fallen to this (sniping on the last mins) If you want to know a remedy for this then I suggest you get another device (when sniping) set it to HKT time (preferably Hong Kong, Hong Kong or Manila, Philippines). The time on that clock is the current time for all HKT servers. Compare it with the server time and you will see that server time is delayed by 1-2 mins. Also, if you want to complain and/or file a refund, please do post your sentiments on eternalnoob's thread. Hope we helped you

To master96

It's clear to me that you do not read the rules properly. Anybody can cook after 23:00 of the last day because the rules clearly states that "No cooking will happen on the last day". That means on may 16, 23:00 - 23:58, anybody could cook their ingredients.

P.S. I always see you on the posts and you give unreliable information most of the time. Would you mind if you stop commenting when you aren't really sure about the post you are commenting on? Thank you
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  • I second this.
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    2017-5-17 19:11  Reply
  • Yes it is written "on the last day" and it is written rankings will be calculated on the 3 first days at 23:00, so its a bit confusingly written and both is possible.

    I always gives the information with know to best and certain, but i nevermind i made no mistakes, but i interpret the written as i said in my post.
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    2017-5-17 19:29  Reply
  • Okay no problem. See you around
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    2017-5-17 19:51  Reply

 clockwork (hkt... Last edit in 2017-5-17 17:57:13

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AbxTiqq7pR58uy...
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Post time 2017-5-17 18:43:48 | Show all posts
I totally agreed with fred & clockwork but sad to say that the devs are not gonna to do anything to resolve this event.
Event the final ranking rule wasn't really state clearly.
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  • Could you please specify on what matter XD actually if devs find out that it was a bug, they would resolve it. Otherwise, nothing would really happen. The best thing to do is to have a mod report the delay of the server time to the devs to save it's players (especially VIP15's like xFredx) who wants to cook at the last minute.
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    2017-5-17 18:49  Reply

 AbxTiqq7pR58uy... Last edit in 2017-5-17 18:43:48

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master96
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Post time 2017-5-17 19:32:17 | Show all posts
maybe it would help to implement a non timing regularity which always places players buys to +-1 minute, is saw that in some action strategie games to avoid players attacking all within the same second, so nobody can time again
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 master96 Last edit in 2017-5-17 19:32:17

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blank ds
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Post time 2017-5-17 19:42:54 | Show all posts
Dear player,

I will add the suggestion to the list for our devs to check out!

Blank
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 blank ds Last edit in 2017-5-17 19:42:54

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blank ds
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Post time 2017-5-17 19:42:55 | Show all posts
Dear player,

I will add the suggestion to the list for our devs to check out!

Blank
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 blank ds Last edit in 2017-5-17 19:42:55

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