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Purchased $100 worth of diamonds, and never received them :/

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jackie101
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Post time 2014-12-20 04:43:08 | Show all posts |Read mode
Purchased $100 worth of diamonds, and never rece Reply:15| View:914
I have tried multiple times to submit a ticket, and the ticket still won\'t go through... I spent $100 for 10K diamonds... I needed them for the rose event, and for the Christmas carnival. The payment went through to my credit card, and I was charged, but I NEVER received my diamonds. This is a lot of money to lose! I am now out $100, and I have nothing to show for it;;Is there any way to rectify this situation quick?;
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 jackie101 Last edit in 2014-12-20 04:43:08

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plsmoove
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Post time 2014-12-20 05:16:43 | Show all posts

Purchased $100 worth of diamonds, and never received them :/

        First you will need to post your In Game Name or IGN and server number.
        Then they will want to see a ss or screenshot of proof that you did the recharge.
        It is now the weekend in China so even if they submit the ticket it won\'t be looked at until probably mid next week.
        It may just be a delay in the system.; I have recharged before and it took a half hour to get my diamonds.

        Good Luck!
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 plsmoove Last edit in 2014-12-20 05:16:43

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jackie101
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 Author| Post time 2014-12-20 05:37:35 | Show all posts

Purchased $100 worth of diamonds, and never received them :/

        Server- Echidna(S261)-PST
        in game name- jackie101
       
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 jackie101 Last edit in 2014-12-20 05:37:35

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savioursoul
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Post time 2014-12-20 06:37:10 | Show all posts

Purchased $100 worth of diamonds, and never received them :/

I\'ve opened a report for you.  I think it\'s going to be asked for you to provide a transaction id number, if you aren\'t familiar with this, please reply here with which payment method you used and another mod or myself will reply back with instructions.
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 savioursoul Last edit in 2014-12-20 06:37:10

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 Author| Post time 2014-12-20 06:51:50 | Show all posts

Purchased $100 worth of diamonds, and never received them :/

Reply 3# savioursoul
        I used my Visa to purchase the diamonds. This is the first time I have had this problem;

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 jackie101 Last edit in 2014-12-20 06:51:50

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savioursoul
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Post time 2014-12-20 07:14:34 | Show all posts

Purchased $100 worth of diamonds, and never received them :/


        by payment method, I meant payment wall, ultimate pay, trial pay or worldpay.  These are all companies who handled the transactions.  You said visa which made me think you used this button:

         

        if so you used worldpay.  Please reply with the payment method.  As you may be able to see all 3 of these accept visa, his makes it hard to figure out which one you used.
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 savioursoul Last edit in 2014-12-20 07:14:34

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 Author| Post time 2014-12-20 07:28:45 | Show all posts

Purchased $100 worth of diamonds, and never received them :/


Reply 5# savioursoul
Oh, I\'m sorry.... I think I used Ultimate Pay.
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 jackie101 Last edit in 2014-12-20 07:28:45

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Post time 2014-12-20 07:41:12 | Show all posts

Purchased $100 worth of diamonds, and never received them :/

       

        unless the emails have changed radically since last year, this is how it should look.  Please post the number for your purchase I underlined
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 savioursoul Last edit in 2014-12-20 07:41:12

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 Author| Post time 2014-12-20 07:46:13 | Show all posts

Purchased $100 worth of diamonds, and never received them :/

Reply 7# savioursoul
How do I find that? I didn\'t receive an email from ultimate pay :/
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 jackie101 Last edit in 2014-12-20 07:46:13

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 Author| Post time 2014-12-20 07:49:59 | Show all posts

Purchased $100 worth of diamonds, and never received them :/


Reply 7# savioursoul
        I found this... Is this it?
        Invoice ID:

        {1b2c7760-af37-452b-883f-5d1645864711}:1307093634:{66541e7b-b3da-4154-b47c-f510c7e61627}

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 jackie101 Last edit in 2014-12-20 07:49:59

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