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No credit in Christmas Carnival for diamond purchases

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gil huppert
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Post time 2014-12-20 08:20:32 | Show all posts |Read mode
No credit in Christmas Carnival for diamond purc Reply:9| View:333
        I purchased 4K and 1K diamonds on 12/15, at which point I had about 8K points in the carnival.

        I still haven\'t received the 5K points I would expect to receive in the carnival.; I posted in another forum and put in 2 support requests, none of which have been answered.; Please address these.; I also have something on the order of 12 un-answered support requests!

        IGN= Eloueen
        Server 464
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 gil huppert Last edit in 2014-12-20 08:20:32

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socrates
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Post time 2014-12-20 09:22:54 | Show all posts

No credit in Christmas Carnival for diamond purchases

I will submit your issue to be looked into. Please be patient as this may take a couple days due to GTarcade moving to a new building.
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 socrates Last edit in 2014-12-20 09:22:54

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gil huppert
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 Author| Post time 2014-12-20 12:58:43 | Show all posts

No credit in Christmas Carnival for diamond purchases

Reply 1# socrates
        Just FYI, since you suggested this is being addressed, I decided to relent and do the recharge today that I had planned on doing for the past 3 days.

        The points for today\'s recharge showed up immediately.; So there was just something wrong with the system on 12/15, today it is working as it should be.
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 gil huppert Last edit in 2014-12-20 12:58:43

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gil huppert
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 Author| Post time 2014-12-22 10:28:14 | Show all posts

No credit in Christmas Carnival for diamond purchases

It looks like 4K points showed up this afternoon, so at least this is being addressed.; Can you please check and see what action has been taken, since on that day I recharged 4K + 1K diamonds, and it looks like only the 4K has been credited.;
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 gil huppert Last edit in 2014-12-22 10:28:14

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gerbie zombils
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Post time 2014-12-22 12:15:43 | Show all posts

No credit in Christmas Carnival for diamond purchases

        Hello player,

        No update yet but we will ask on the status of the missing 1k points.
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 gerbie zombils Last edit in 2014-12-22 12:15:43

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 Author| Post time 2014-12-24 03:14:50 | Show all posts

No credit in Christmas Carnival for diamond purchases

Reply 4# gerbie zombils
i still don\'t see the points in my account, and I\'m counting on that last 1K to get to mikaela.; If nothing happens by tomorrow, I\'m going to have to dispute the charge for the 1K diamonds, and then run another recharge to get the points I deserve.;
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 gil huppert Last edit in 2014-12-24 03:14:50

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Post time 2014-12-24 03:17:34 | Show all posts

No credit in Christmas Carnival for diamond purchases

Hello! Still no update on this. :/ As gerbie said we´ll ask about it again.
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 moonlighty Last edit in 2014-12-24 03:17:34

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 Author| Post time 2014-12-24 03:31:56 | Show all posts

No credit in Christmas Carnival for diamond purchases

The original charge was on 12/15, more than a week ago.; I did see them fix the one 4K recharge but not the other 1K.; As I stated, this needs to be fixed before Christmas or I\'ll dispute the charge for the 1K diamonds and then redo it since the point system is working now.; Otherwise I expect the Devs will just keep ignoring it.
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 gil huppert Last edit in 2014-12-24 03:31:56

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 Author| Post time 2014-12-25 10:11:15 | Show all posts

No credit in Christmas Carnival for diamond purchases

appears to be fixed now, thank you
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 gil huppert Last edit in 2014-12-25 10:11:15

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