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Error - Mistake

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razoni mates
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Post time 2014-12-21 06:47:15 | Show all posts |Read mode
Error - Mistake Reply:19| View:922
hi, i won a king alabaster soul in a previous event,;and i just purchased a second king alabaster soul by accident. I didn\'t realize i already had that mount. I thought it was something new. What do i do? I just wasted 600 diamonds. I am sorry.
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 razoni mates Last edit in 2014-12-21 06:47:15

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aj lee [ninsar...
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Post time 2014-12-21 09:20:13 | Show all posts

Error - Mistake

        Hello Razoni, can you post a screenshot of the 2 souls (if you\'re using one as a mount please show a screeny of the mount) as for the 600 diamonds you may need to send a support ticket about that. Thank you for your patience.

       
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 aj lee [ninsar... Last edit in 2014-12-21 09:20:13

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 Author| Post time 2014-12-21 10:59:40 | Show all posts

Error - Mistake

        here is a screen shot of my glamor, and of the 2nd one in my inventory. ;I have already posted a ticket with support 11/25 but no one has answered any of my support tickets since 11/15. ;I see people posting here and getting help. ;I need help.

       
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 razoni mates Last edit in 2014-12-21 10:59:40

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Post time 2014-12-21 11:01:52 | Show all posts

Error - Mistake

        Hello Razoni, I have sent the information to a furom moderator and you should have your problem solved soon.
        Thank You for your patience
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 aj lee [ninsar... Last edit in 2014-12-21 11:01:52

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Post time 2014-12-21 11:05:15 | Show all posts

Error - Mistake


Sorry to bother you, but can i get you\'re In Game name and Server, i need that information to see if a refund is possible.
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 aj lee [ninsar... Last edit in 2014-12-21 11:05:15

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Post time 2014-12-21 14:22:42 | Show all posts

Error - Mistake

        Dear player,

        I will need your in game name and server number to continue this process. The devs may/may not be able to refund you in this case. But I will ask.

        Thank you.
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 feather_of_sun Last edit in 2014-12-21 14:22:42

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Post time 2014-12-22 02:45:35 | Show all posts

Error - Mistake

Reply 5# feather_of_sun

        Can you please help me too?
        I made the same mistake

        I am from server Haagenti, my name in game is Hari Qhuang.
        I mistook the alabaster soul for the celestial soul (which could be swapped by using agate). I thought the one in the bottom is the same item and i purchased it. (

        Here is the photo showing both the mount i already have and the soul i just bought

       
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 hari qhuang Last edit in 2014-12-22 02:45:35

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Post time 2014-12-22 02:49:00 | Show all posts

Error - Mistake

Reply 5# feather_of_sun
        server number for haagenti is 452.
        Thanx in advance.
        If they cannot refund, please ask them if they can make a smelting for completed items, not just shards.
        (because sometimes we win something we already have - and it will be useful for case like this too!)
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 hari qhuang Last edit in 2014-12-22 02:49:00

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Post time 2014-12-22 04:54:10 | Show all posts

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Reply 6# hari qhuang

        I will Submit your Request for the Refund for the Duplicate Purchase!
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 acorna Last edit in 2014-12-22 04:54:10

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Post time 2014-12-22 08:15:55 | Show all posts

Error - Mistake

Reply 8# acorna

        Thank you very much.
       
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 hari qhuang Last edit in 2014-12-22 08:15:55

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