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Christmas Code Not Working

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sorchael
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Post time 2014-12-21 09:19:32 | Show all posts |Read mode
Christmas Code Not Working Reply:13| View:689
Hello,

My codes aren\'t working at all ;I redeemed 8k points for the santa outfit and when I try to redeem in game I receive the message Gift pack does not exist.. ;Also I have two codes for Eternal Spire card that was created on 2014-12-15 and one today that returns the same error code.

Please help!!

Server: Hydrus 396
Player Name: Sorchael
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 sorchael Last edit in 2014-12-21 09:19:32

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aj lee [ninsar...
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Post time 2014-12-21 09:24:45 | Show all posts

Christmas Code Not Working


Hello Sorchael, may i ask you to post a screenshot of the gift pack not working. This is just to check that it\'s not a freebie and it\'s a legit problem. Please wait up to an hour and try the code again. The Codes take some time to process, if that doesn\'t work please send a ticket or wait for a moderator to come help with the issue. Thanks again for your patience
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 aj lee [ninsar... Last edit in 2014-12-21 09:24:45

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lgcjosh
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Post time 2014-12-21 09:25:02 | Show all posts

Christmas Code Not Working


        Hi sorchael,
       
Could you please provide an in game screenshot of the error message (With code censored) to show this code is not working. Once you\'ve done this please wait patiently for an on duty staff member to assist you.
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 lgcjosh Last edit in 2014-12-21 09:25:02

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Post time 2014-12-21 09:30:27 | Show all posts

Christmas Code Not Working


Reply 2# lgcjosh
        Hey Josh;, can you please help this user out.---> http://community.gtarcade.com/post/43937/
        Thank you
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 aj lee [ninsar... Last edit in 2014-12-21 09:30:27

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 Author| Post time 2014-12-21 09:33:21 | Show all posts

Christmas Code Not Working


        Now I am getting a different error code ( I have blocked out the code thats in my log) ;

       
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 sorchael Last edit in 2014-12-21 09:33:21

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Post time 2014-12-21 09:35:50 | Show all posts

Christmas Code Not Working

Hello Again Sorchael, Thank you for the screenshot, please give codes up to an hour to work, codes are processed and can take some time to become a valid pack. If you continue to have issues, please send a ticket or wait for a moderator to come and assist you with the issue. Thank you again for your patience
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 aj lee [ninsar... Last edit in 2014-12-21 09:35:50

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 Author| Post time 2014-12-21 09:49:34 | Show all posts

Christmas Code Not Working

I redeemed the points over 4 hours ago. ;How long should I wait to have them work?
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 sorchael Last edit in 2014-12-21 09:49:34

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Post time 2014-12-21 09:53:01 | Show all posts

Christmas Code Not Working

Reply 6# sorchael
        Hello once again Sorchael, at the moment 1 hour is the most time you should wait for a code to work. After an hour please send a ticket.
        Sorry for any;inconvenience
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 aj lee [ninsar... Last edit in 2014-12-21 09:53:01

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 Author| Post time 2014-12-21 09:55:59 | Show all posts

Christmas Code Not Working

        I have submitted a ticket for codes not working 5 days ago and no one has responded.
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 sorchael Last edit in 2014-12-21 09:55:59

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Post time 2014-12-21 10:54:01 | Show all posts

Christmas Code Not Working

The ticket system is currently unavailable for staff members. The only way you can receive assistance here in the forums. Be patient and a staff member will be around shortly.;
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 lgcjosh Last edit in 2014-12-21 10:54:01

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