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Refund and vip issue

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knightshand
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Post time 2014-12-21 16:12:56 | Show all posts |Read mode
Refund and vip issue Reply:5| View:314
        First off, Yes i have already sent in multiple support tickets on the vip issue.
       

        Mainly being, It seems i have multiple vip subscriptions on the same account... and on trying to cancel either one of them gives me that message.

        Second issue would be .. PLEASE refund my 8k points used to buy the santa clothes. VERY misleading as there isnt even a mouseover or tool tip saying that it is the OLD santa clothes... which i already have.

       

        IGN: Mykl
        Server: 40

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 knightshand Last edit in 2014-12-21 16:12:56

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reiko90
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Post time 2014-12-21 16:23:58 | Show all posts

Refund and vip issue

        Issue has been submitted.
        Sorry for the inconvenience.
        About the refund points request; I will ask my superiors if its possible.
        Thank you.
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 reiko90 Last edit in 2014-12-21 16:23:58

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knightshand
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 Author| Post time 2014-12-21 16:32:13 | Show all posts

Refund and vip issue

I appreciate it, and as for the points issue, it might be a good idea to update the site so it says which one you get. I assumed since it was in christmas event, it was the new one.
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 knightshand Last edit in 2014-12-21 16:32:13

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Post time 2014-12-21 17:48:04 | Show all posts

Refund and vip issue


        I\'ll give you an update as soon as possible but for now please be patient.
        Thank you.
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 reiko90 Last edit in 2014-12-21 17:48:04

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Post time 2014-12-24 08:53:58 | Show all posts

Refund and vip issue

        Dear player,
        You\'re VIP has been cancelled and a compensation was sent to your account.
        Thank you and have a nice day.
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 reiko90 Last edit in 2014-12-24 08:53:58

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