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Recharge Broken

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gene shindel
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Post time 2017-5-18 06:12:30 | Show all posts |Read mode
Recharge Broken Reply:8| View:392
When I try to recharge I get as far as selecting payment type the pop up sreen comes on saying Warning Recharge form will open on another page do not close and that is as far as it goes. I need to recharge for Mothers Day Event.  Kidi S6 gtarcaade
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 gene shindel Last edit in 2017-5-18 06:12:30

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shananana
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Post time 2017-5-18 08:36:22 | Show all posts
Hello,

I'm sorry for the inconvenience, I have filled out a report on your behalf,however, I just want to double check a few things to see if it could be the cause of the problem you are having.  Are you currently running a popup or ad-blocker of any kind on the browser you are using to play the game?  If so, this might be the cause of the problem, also is this the first time you have attempted to recharge or have you been able to recharge successfully in the past without any issues?  I look forward to hearing back from you soon, please feel free to send me a PM directly if you would prefer.

Thanks
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 shananana Last edit in 2017-5-18 08:36:22

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gene shindel
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 Author| Post time 2017-5-19 05:01:27 | Show all posts
Another Day and Recharge still broken help.
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 gene shindel Last edit in 2017-5-19 05:01:27

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rubeolefm
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Post time 2017-5-19 05:08:44 | Show all posts
Hello Kidi
Is it still a button issue, or can it be a delay? It seems to be significant delay before diamonds appear tonight.
Shananana will be online in 2 hours from now, if the issue is the same as yesterday, please PM her because I cannot see what you sent her yesterday
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 rubeolefm Last edit in 2017-5-19 05:08:44

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gene shindel
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 Author| Post time 2017-5-19 08:47:25 | Show all posts
Now getting following Message when I try going to Recharge page " this site can not be reached"
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 gene shindel Last edit in 2017-5-19 08:47:25

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nγχ
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Post time 2017-5-20 00:47:51 | Show all posts
hi there,

Are you still having the issue...

Do you have pop ups enabled as i know a number of others found the issue was that it was blocking pop ups all of a sudden so they would press the button but it would block the next page.

Nyx
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 nγχ Last edit in 2017-5-20 00:47:51

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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gene shindel
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 Author| Post time 2017-5-20 08:55:46 | Show all posts
I use an adblocker but never had a problem in the past. I have tried turning it off and restarting computer and tried to recharge with nothing but a spining circle where my name should be. I have tried every bit of advice given to fix problem with no change still unable to recharge this has cost me 10,550 points in homestead and loss of diamonds,and rewards in mothers day event. I have also cleared cache, updated computer.
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 gene shindel Last edit in 2017-5-20 08:55:46

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gene shindel
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 Author| Post time 2017-5-21 06:53:51 | Show all posts
Another day and Still same problem with recharging this is getting very tiresome.
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 gene shindel Last edit in 2017-5-21 06:53:51

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silver zero
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Post time 2017-5-24 01:55:07 | Show all posts
Shana has filed a second report for you since you still couldnt recharge
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 silver zero Last edit in 2017-5-24 01:55:07

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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