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jcihk
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Post time 2014-12-23 15:10:40 | Show all posts |Read mode
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since dec 12th I have submitted tickets concerning the transfer of diamonds from two of my characters I do not play anymore Zealotes server (6) and SureShot on ceto to my new character blitz on oreb. I also would like to cancel my VIP on SureShot. also there is an issue with the Valkyrie crest I bought on the christmas theme page when I go into the tavern to recruit the hero it says that I do not own the crest. I hope these issues will be resolved and the support will return to what I have experienced as being top notch Thank you.;
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 jcihk Last edit in 2014-12-23 15:10:40

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riamriva
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Post time 2014-12-23 17:43:52 | Show all posts

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        Try recruiting with enough topaz herosouls needed to recruit valkyrie. I\'m not so sure but I had similar problem earlier Hero crest =not owned but I had the crest in inventory and I was still able to recruit my hero when I clicked on recruit. Mb you will be recruit too
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 riamriva Last edit in 2014-12-23 17:43:52

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neuro
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Post time 2014-12-23 17:53:34 | Show all posts

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        Dear player

        As for your diamond transfer request, please give us information with the format like this :

        Initial Server Number
        Platform (GTArcade/Facebook)
        IGN

        Destination Server Number
        Platform (GTArcade/Facebook)
        IGN

        It\'ll be easier for us if you submit the information this way. In addition to that, it\'d also prevent any mistake for the diamond transferring.

        As for cancelling VIP Subscription, we need information IGN and Server Number of the account that you wish to cancel its VIP.

        As for Valkyrie Crest from Christmas shop, it\'s just a visual glitch. As long as you\'ve 1500 Topaz Herosouls and Valkyrie Hero Crest, you could recruit it without any problem.

        Thanks for support
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 neuro Last edit in 2014-12-23 17:53:34

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 Author| Post time 2014-12-24 11:33:35 | Show all posts

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Reply 2# neuro
        please transfer Diamonds from Zealotes nightblade (s6) GT arcade.
        and SureShot ceto (s297) GT arcade.;

        To
        blitz oreb (s662) GT arcade.;

        please cancel VIP SureShot ceto (s297) GT arcade.;
        ;Thank you for your quick response
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 jcihk Last edit in 2014-12-24 11:33:35

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gutz
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Post time 2014-12-24 12:08:17 | Show all posts

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I am a little confused to how you mods prioritize. I posted a subject before this thread that a server timed out, and it has gone off the grid. Yet a mod is responding to this. Help me understand.
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 gutz Last edit in 2014-12-24 12:08:17

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stormshaper
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Post time 2014-12-24 12:40:35 | Show all posts

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I\'d love to hear an answer to that as well.
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 stormshaper Last edit in 2014-12-24 12:40:35

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Post time 2014-12-24 17:18:35 | Show all posts

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               I am a little confused to how you mods prioritize. I posted a subject before this thread that a server timed out, and it has gone off the grid. Yet a mod is responding to this. Help me understand.     gutz posted on 2014-12-23 23:08:17     
        Dear player,
        Is your thread topic have got a replied by any of the mods already?
        If yes probably it was already reported.
        Sometimes there are also issues which affect multi servers globally so if we found that was threads was related to each other we don\'t usually reply on those post.
        In other words sometimes there are post which are not needed for any reply at all.
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 reiko90 Last edit in 2014-12-24 17:18:35

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 Author| Post time 2014-12-26 13:48:06 | Show all posts

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would a mod please give me an update concerning my request Thank you.
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 jcihk Last edit in 2014-12-26 13:48:06

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neuro
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Post time 2014-12-29 17:29:39 | Show all posts

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        Dear player

        Sorry for the delayed update. Your diamonds\'ve been transferred and the VIP subscription has been cancelled already too.

        Thanks for your support and have a nice day at LoA
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 neuro Last edit in 2014-12-29 17:29:39

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 Author| Post time 2014-12-30 13:57:00 | Show all posts

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Reply 8# neuro
Thank you for your help neuro but the VIP on SureShot is still activated, and the diamonds I wanted transferd from Zealotes and SureShot to my new character blitz was sent to Zealotes please take the 1536 diamonds from Zealotes and send them to blitz Thank you.
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 jcihk Last edit in 2014-12-30 13:57:00

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