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Christmas Fest points recharge issue, AGAIN

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jeffslair
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Post time 2014-12-24 21:46:38 | Show all posts |Read mode
Christmas Fest points recharge issue, AGAIN Reply:12| View:682
        Greetings,
        I\'m experiencing the diamond recharge convert into points for the christmas store issue, again. I have made recharges on 12/20/2014 and 12/22/2014 of 4,000 diamonds;each. None of which have converted to points in the Christmas Store. Below is my information. Please help.
        ;
        In Game Name: Erlina
        Server Number: Telescopium (420)
        Account Screen Shot:
        ;
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 jeffslair Last edit in 2014-12-24 21:46:38

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gerbie zombils
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Post time 2014-12-24 22:50:13 | Show all posts

Christmas Fest points recharge issue, AGAIN

        Hello player,

        I have submitted this for you.
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 gerbie zombils Last edit in 2014-12-24 22:50:13

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 Author| Post time 2014-12-29 18:22:15 | Show all posts

Christmas Fest points recharge issue, AGAIN

        Great, my first 4,000 points have been awarded to my Christmas shop. Now how about my second 4,000? My screen shot (above in my original help ticket) clearly shows 2 recharges 2 days apart, but well within the game event timeline. Please let me know soon.

        Erlina
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 jeffslair Last edit in 2014-12-29 18:22:15

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 Author| Post time 2015-1-2 07:23:42 | Show all posts

Christmas Fest points recharge issue, AGAIN

        It\'s been three days since my last bump to let you know I was NOT awarded all of my Christmas shop points. According to my calculations I\'m still owed 4,000 more points. As my screen shot of my account above shows. When will I be awarded this? I am still checking in daily as the event requires. Please let me know.

        Sincerely,
        Erlina
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 jeffslair Last edit in 2015-1-2 07:23:42

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socrates
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Post time 2015-1-2 09:20:32 | Show all posts

Christmas Fest points recharge issue, AGAIN

Your information will be updated for your second recharge. Please be patient.
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 socrates Last edit in 2015-1-2 09:20:32

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 Author| Post time 2015-1-4 03:42:11 | Show all posts

Christmas Fest points recharge issue, AGAIN

        Ok, I\'ve tried being patient, You tell me to wait for my second recharge and then you go and end the event early????? What The Heck???? I still never got my second 4,000 points in this shop and now I can\'t even use my first 4,000 because you end the event 5 days early???? The original write up said the last day was January 8th 2015 not January 3rd 2015. What gives? Are you going to refund my $39.99 too? Seems this was a bait and switch to me.; They have laws against this you know.

        I may just never buy anything from this outfit again if this is how you treat your PAYING customers.
        Extremely UPSET
        Erlina
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 jeffslair Last edit in 2015-1-4 03:42:11

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trk331
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Post time 2015-1-4 05:17:36 | Show all posts

Christmas Fest points recharge issue, AGAIN

        clearly baited,already pursued reporting to local agency! all the advertising people did on facebook and recharging with monies,and they going to do this to us ...

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 trk331 Last edit in 2015-1-4 05:17:36

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 Author| Post time 2015-1-5 07:52:12 | Show all posts

Christmas Fest points recharge issue, AGAIN

        I see you have the codes working again. But where is my second 4,000 points? I recharged twice just to get something of use. Not just a bunch of once a day resources. I\'m finding very hard to believe this Game company does not have the resources to properly follow and complete help tickets. Today is 01/04/2015 for me and according to your Carnival Details I have only 4 days left to redeem my points. Please add my remaining 4,000 points to my record.

        Sincerely,
        Erlina
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 jeffslair Last edit in 2015-1-5 07:52:12

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 Author| Post time 2015-1-6 04:34:55 | Show all posts

Christmas Fest points recharge issue, AGAIN

        3 days left till codes expire and I still do not have all my points purchased. I\'m still owed 4,000 points. Please don\'t ignore this. I paid good money for these.

        Erlina
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 jeffslair Last edit in 2015-1-6 04:34:55

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 Author| Post time 2015-1-7 02:43:17 | Show all posts

Christmas Fest points recharge issue, AGAIN

        Ok your write up says 2 days left for codes. But now when I try to acquire any of them, a pop up says event has ended. I still HAVE NOT; gotten my last 4,000 points. And now your event has ended and so has the ability to redeem any points I actually do have? WHAT IS GOING ON??????? Is this how you plan to treat your paying customers from now on? It\'s been 5 days since your last reply, and that reply stated my account would be updated for the second recharge (it hasn\'t been). I think I may just take my funds to another game site. Since this one does not follow through. If your going to help me with this. Do it now. Please.

        Erlina
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 jeffslair Last edit in 2015-1-7 02:43:17

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