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Diamond Recharge and Lack of Diamonds

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sadisticmistre...
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Post time 2014-12-26 02:28:27 | Show all posts |Read mode
Diamond Recharge and Lack of Diamonds Reply:4| View:218
Received a $400 gift card and wanted to recharge $100. ;It kept giving me errors that it wasn\'t going thru, by highlighting the billing zip code. ;I re-entered the zip code, and still showed that the transaction didn\'t go thru. ;Did this 4 times (at least), trying to get the recharge thru. ;Eventually, I gave up. ;Went to check the Visa transactions and it showed 4 went thru for $100 each. ;I am extremely upset. ;Not only did it never show that the transaction went thru, I haven\'t gotten any of the diamonds it charged me for.

Resolution: I want 3 of the transactions reversed with monies reimbursed to my card for a total of $300 reimbursed me, as well as the $100 worth of diamonds I paid for.

I was doing this recharge to take advantage of the Precious event for today.

I have contacted support thru the game without any response yet.

This is the very first time this has ever happened to me - not getting the diamonds I have purchased and being overcharged, or I wouldn\'t be a VIP 9 now. ;I\'ve always had a pleasant experience.

IGN: ;Myst
Server: ;Ares (S190)

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 sadisticmistre... Last edit in 2014-12-26 02:28:27

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 Author| Post time 2014-12-26 02:46:35 | Show all posts

Diamond Recharge and Lack of Diamonds

        As I have no transaction number as it never showed that the recharge went thru, here is what I have from online.

       
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 sadisticmistre... Last edit in 2014-12-26 02:46:35

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 Author| Post time 2014-12-26 22:17:21 | Show all posts

Diamond Recharge and Lack of Diamonds

        bump

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 sadisticmistre... Last edit in 2014-12-26 22:17:21

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whipper
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Post time 2014-12-26 22:32:37 | Show all posts

Diamond Recharge and Lack of Diamonds

        Ya\'ll better fix this or you\'re losing two customers;

        IGN - Whipper
        Server: Ares (S190);
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 whipper Last edit in 2014-12-26 22:32:37

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