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Lost reward

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bearheart
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Post time 2014-12-26 04:03:17 | Show all posts |Read mode
Lost reward Reply:5| View:544
On Dec 20 I recharged 5500 diamonds to get the reward of 4000 diamonds for recharging 3999 in the hot event The Precious. After recharge the button to collect was not lit up and wouldnt let collect that reward. I was planning on those diamonds for House of Card event going on now and ends tomorrow. I tried a support ticket and no response after 5 days. I need that reward now. Here is a screen shot of my recharges. IGN Bearheart S131
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 bearheart Last edit in 2014-12-26 04:03:17

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socrates
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Post time 2014-12-26 09:35:56 | Show all posts

Lost reward

I will report this and have it looked into.
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 socrates Last edit in 2014-12-26 09:35:56

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bearheart
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 Author| Post time 2014-12-29 07:55:12 | Show all posts

Lost reward

So who did you report this to? I want a status update from that person.
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 bearheart Last edit in 2014-12-29 07:55:12

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gerbie zombils
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Post time 2014-12-29 09:59:04 | Show all posts

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        Hello player,

        In order to get the rewards from The Precious, the recharges had to be single recharges for the required amounts.
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 gerbie zombils Last edit in 2014-12-29 09:59:04

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bearheart
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 Author| Post time 2014-12-29 18:29:43 | Show all posts

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No, It did not say that it was supposed to be a single recharge, Other wise I would have. You worded it wrong.;;
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 bearheart Last edit in 2014-12-29 18:29:43

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