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Points not added in Fest Points shop

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miguel pacheco
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Post time 2014-12-26 17:21:24 | Show all posts |Read mode
Points not added in Fest Points shop Reply:9| View:380
        Hello,

        Today I recharged $40.00 and then $10.00 the 1000 points from my $10.00 were added to my points but;
        my 4000 are not there please add the missing points.
        In Game name Kingleonel
        Server Jacbo(661)-HKT
        Many thanks
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 miguel pacheco Last edit in 2014-12-26 17:21:24

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reiko90
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Post time 2014-12-26 17:22:13 | Show all posts

Points not added in Fest Points shop

        Dear player,
        Issue has been submitted.
        Thank you.
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 reiko90 Last edit in 2014-12-26 17:22:13

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miguel pacheco
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 Author| Post time 2014-12-26 17:41:53 | Show all posts

Points not added in Fest Points shop

        Many thanks for your quick response and hope that the issue is fix soon so I can exchange for;
        My Reindeer.
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 miguel pacheco Last edit in 2014-12-26 17:41:53

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miguel pacheco
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 Author| Post time 2014-12-27 00:22:27 | Show all posts

Points not added in Fest Points shop

        Hello,

        How long will it take for me to recover my points I want to buy something.

        Many thanks.
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 miguel pacheco Last edit in 2014-12-27 00:22:27

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Post time 2014-12-27 01:41:41 | Show all posts

Points not added in Fest Points shop

Dear Player, your last reply was made only 7hours after my colleague noted the issue down, we don´t  have any schedule or any idea when your points will be added since we´re not the ones who´re adding the pts to players accounts but our dev team. Please be aware it will take us some time till we add you those points, and I ask you for your patience. Have a good day.
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 moonlighty Last edit in 2014-12-27 01:41:41

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miguel pacheco
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 Author| Post time 2014-12-27 01:53:18 | Show all posts

Points not added in Fest Points shop

        Hello,;
        I do understand, it was just a simple question and was not necessary for you to be rude you most as well be aware that when you pay for a service you expect to get it right? so I do not appreciate this vague answer the Dev. should provide what they promise, so before you answer a post kindly have a better answer, my only concern is to get the points before the event is finish.
        Many thanks and have a nice day as well.
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 miguel pacheco Last edit in 2014-12-27 01:53:18

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gerbie zombils
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Post time 2014-12-27 02:21:20 | Show all posts

Points not added in Fest Points shop

        Hello player,

        Unfortunately the response Moonlighty gave you is the best we can do, aside from the earliest your issue can be addressed is Monday due to it being the weekend. You will have your points before the end of the event. We know players do not like hearing this, but it is in fact the only answer we can give.

        Also, please do not bump your post more than once in a 24 hour period per forum rules.
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 gerbie zombils Last edit in 2014-12-27 02:21:20

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 Author| Post time 2014-12-30 22:42:25 | Show all posts

Points not added in Fest Points shop

        Hello,

        So here I\'m more than 48 hours and still not points can I have at least an update?.

        Many thanks.
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 miguel pacheco Last edit in 2014-12-30 22:42:25

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miguel pacheco
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 Author| Post time 2015-1-3 07:52:26 | Show all posts

Points not added in Fest Points shop

        Hello,

        The event is finishing today and still no points? so now you tell me why I sent so many post and still no answer I even posted a ticket and no answer? this is what we get for our money in this game no support at all? please give me an answer a.s.a.p when you pay money you get what you pay for or you find a way to get thats the only thing I can say.

        Many thanks.
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 miguel pacheco Last edit in 2015-1-3 07:52:26

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