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Hero Inheritance

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evangelis_uk
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Post time 2014-12-28 21:18:01 | Show all posts |Read mode
Hero Inheritance Reply:11| View:755
        I have made a big mistake regarding hero inheritance. Im new player from Pavos159 and today i got my Poseidon. I used hero inheritance 100%, all good right? Nope. I was so excited to obtain Poseidon that i; forgot to give him lvl 1 of his new skill and passives before the inheritance. ( I say forgot but without having already researched information on these forums it is information i would never have known at all! ) My passives were at lvl 12 Brutal shout, Phantom form and Blood essence. This is alot of time investment from devotion at secret boss. I contacted support straight away and was told that no help could be given in correcting or reversing this process? This cant be true right? Im a paying customer ( Vip4 ) and im sure as hell they can check my char info to see if i was lying, they could simply send me some books via mail if the process isnt actually irreversible? Is this not good customer service and well within reasonable expectations in such a situation?
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 evangelis_uk Last edit in 2014-12-28 21:18:01

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smokey u-11
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Post time 2014-12-28 22:40:37 | Show all posts

Hero Inheritance

        i will ask Jelly to check on this post,
        however this is a user mistake, and as such your claim could be dismissed, so bare in mind that u might not get reimbursed..
        also please keep in mind that Jelly is very busy right now (events, merges etc..); so it might be a while before she can review your claim.

        regards,
        Smokey


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 smokey u-11 Last edit in 2014-12-28 22:40:37

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 Author| Post time 2014-12-28 23:08:22 | Show all posts

Hero Inheritance

I appreciate your response and any time given to reviewing/understanding/correcting this problem. It would make a huge difference to me as a player.
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 evangelis_uk Last edit in 2014-12-28 23:08:22

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smokey u-11
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Post time 2014-12-28 23:30:56 | Show all posts

Hero Inheritance

        ohw btw, i forgot to ask,
        we will need your ign and server, incase of any checking and/or refundings...
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 smokey u-11 Last edit in 2014-12-28 23:30:56

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 Author| Post time 2014-12-29 07:31:49 | Show all posts

Hero Inheritance


        Reginald Pavos159
        *Sorry for late reply just got home from work
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 evangelis_uk Last edit in 2014-12-29 07:31:49

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 Author| Post time 2014-12-29 22:30:29 | Show all posts

Hero Inheritance

        My passives were at ( Around ) lvl (10-)12 Brutal shout, Phantom form and Blood essence.
        Edit information because im not 100% on exacts.
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 evangelis_uk Last edit in 2014-12-29 22:30:29

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 Author| Post time 2014-12-30 08:54:42 | Show all posts

Hero Inheritance

Smokey - do you think i should leave my pandora/poseidon as they are until i have recieved an answer or would it be ok to continue enhancing Poseidon and dismiss Pandora? Thanks.
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 evangelis_uk Last edit in 2014-12-30 08:54:42

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Post time 2014-12-30 09:04:34 | Show all posts

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        Well, since we have no sure way of knowing yet wether or not you\'ll get any kind of compensation (as i explained in original reply) You shouldn\'t stay sitting still waiting for it..
        Im sure if there\'ll be compensation the logs will be checked anyway to see what is fair.

        regards,
        Smokey
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 smokey u-11 Last edit in 2014-12-30 09:04:34

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 Author| Post time 2014-12-30 19:49:38 | Show all posts

Hero Inheritance

Ok well i am staying hopefull and positive. I didnt know if i should change anything incase it affected any investigations or whatver. ( Overthinking things i know - worried about the outcome! )
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 evangelis_uk Last edit in 2014-12-30 19:49:38

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 Author| Post time 2015-1-11 00:08:24 | Show all posts

Hero Inheritance

          ;;;;                        i will ask Jelly to check on this post,       
                        however this is a user mistake, and as such your claim could be dismissed, so bare in mind that u might not get reimbursed..       
                        also please keep in mind that Jelly is very busy right now (events, merges etc..); so it might be a while before she can review your claim.       
                        regards,       
                        Smokey       
                        ;;; smokey s28 posted on 2014-12-28 09:40:37;;;;        

Completely understand all information here - i am yet to recieve a response even after contacting you. Should i take this as notice that no help is to be recieved regarding this matter?
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 evangelis_uk Last edit in 2015-1-11 00:08:24

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