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Group Buy Shop - Lost Diamonds

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angelofharlem
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Post time 2014-12-29 04:13:36 | Show all posts |Read mode
Group Buy Shop - Lost Diamonds Reply:19| View:1074
        I was hoping someone from support could respond to my topic.

        During group buy I keep losing diamonds when buying gem cards. I issued a job ticket for this for last tycoon on 22nd October 2014. This was ignored and I didn\'t get a response. I raised another job ticket on 27th October 2014. This was ignored as well.

        I have lost 500 diams during the October 2014 tycoon in group buy shop. I have now lost another 500 diams once again in the group buy shop today 28th December 2014.
        This happens when I try to buy gem cards [50] with group vouchers. I haven\'t had this problem on other servers that I play on. I have some screen dumps which might be useful.

        I would like my 1000 diams returned ASAP (so I can use them during year review event) I have 2800 group vouchers in my inventory. Thanks.

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 angelofharlem Last edit in 2014-12-29 04:13:36

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angelofharlem
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 Author| Post time 2014-12-29 04:14:23 | Show all posts

Group Buy Shop - Lost Diamonds

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 angelofharlem Last edit in 2014-12-29 04:14:23

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 Author| Post time 2014-12-29 04:14:55 | Show all posts

Group Buy Shop - Lost Diamonds

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 angelofharlem Last edit in 2014-12-29 04:14:55

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 Author| Post time 2014-12-30 22:32:45 | Show all posts

Group Buy Shop - Lost Diamonds

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 angelofharlem Last edit in 2014-12-30 22:32:45

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 Author| Post time 2015-1-1 10:35:59 | Show all posts

Group Buy Shop - Lost Diamonds

        What a surprise! No response in 3 days.
        I am extremely disappointed and frustrated as I couldn\'t buy;the angel that I wanted from yearly review.;Ironically it was because I was just under;1000 diamonds short of the amount I needed. I had just over 3100 diams and Pandora/Mikaela were 3999 diams. So I desperately needed those lost diams today.
        But I had no chance as there\'s no response to my ticket or to this posting.
        A sad end to the year indeed.

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 angelofharlem Last edit in 2015-1-1 10:35:59

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gerbie zombils
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Post time 2015-1-1 14:24:30 | Show all posts

Group Buy Shop - Lost Diamonds


        Hello player,

        Please provide your IGN and server number. I will submit your issue to be investigated, but are you postive that you also input the number of group buy vouchers to be used in the second numerical field? If you do not, it will automatically take your diamonds. Next Group Buy event, I strongly recommend taking a screenshot of how you fill out the fields, so it can be documented that indeed diamonds are being taken when a value for Group Buy tickets has been input.

        The highlighted area is where you must input how many Group Buy tickets you wish to use for the purchase.
       
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 gerbie zombils Last edit in 2015-1-1 14:24:30

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 Author| Post time 2015-1-2 18:50:26 | Show all posts

Group Buy Shop - Lost Diamonds

        Hiya Gerbie. Thanks for;responding to this. I appreciate your help. Here are the details that you need.
        Account number: 231333181
        Server: 17
        Player Name: Nooby
        During tycoon I regularly use group buy to buy gem cards and I do enter the amount into the group tickets box. But on these 2 instances I have lost diamonds. I have been carefully checking group buy and I haven\'t had a problem losing diamonds since the 28th December.
        I do frequently suffer with various gameplay issues including frozen screens, game lag;and suddenly being;kicked out of the game. To try and counter these issues;i regularly refresh my browser. Luckily this doesn\'t often happen when I\'m making purchases. I;believe that this particular problem was related;to this type of;gameplay issue.
        I would also appreciate if you could advise about the loss of opportunity to purchase Mikaela/Pandora. I wanted to buy mikaela/pandora and angelina;so that I could;collect the;reward in the yearly review.;It was a really huge dissapointment for me that i couldn\'t do so.
        Thanks again Gerbie and I look forward to hearing from you.
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 angelofharlem Last edit in 2015-1-2 18:50:26

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 blankz Last edit in 2015-1-2 21:42:37

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 Author| Post time 2015-1-3 22:13:49 | Show all posts

Group Buy Shop - Lost Diamonds

        Thanks for looking into this issue but you\'ve made a bit of a mess of this. What is going on gtarcade?
        I received an apology email which credited me back 500 diams. Thanks for that.
        But you also took 1000 group vouchers out of my account. So I had lost 1000 diams. I have now had;1000 group vouchers taken. I have received only 500 diams back. What the hell! Please send me the remaining 500 diams that you owe me. If not please return 500 of my group vouchers.
        Also I would like to be advised what can be done about not being able to purchase the 2 angels that I wanted during the yearly review event (due to 1000 lost diamonds and no response from gtarcade) and also missing out on the subsequent bonus for having 18 angels. This was a L8 cherubstone etc.
        I would appreciate a response please.

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 angelofharlem Last edit in 2015-1-3 22:13:49

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acorna
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Post time 2015-1-4 01:40:43 | Show all posts

Group Buy Shop - Lost Diamonds

Hello justin! I will Submit a Ticket to let them be aware of the Error, and Request that the 500 Group Buy Tickets be Returned that were taken out by Extra.
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 acorna Last edit in 2015-1-4 01:40:43

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