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Incorrect XMas Theme Page Purchase

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noacastle
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Post time 2014-12-29 06:39:44 | Show all posts |Read mode
Incorrect XMas Theme Page Purchase Reply:3| View:299

Hello,

I made an incorrect purchase in the Christmas Theme Page shop.
   I gathered 8000 points to buy the Super Santa Clothes. Despite there not being any item names in the shop, I assumed that the winter clothes in the store were the Super Santa Clothes, because they had the same value as the Dark Paladin (currently valued 4999 diamonds in the Yearly Review event).
   After my purchase, I found out that it was the normal Santa Clothes (Valued only 2000 diamonds in Loralei\'s Wardrobe), which I had no intention of buying. Would it be possible for you to remove the Santa Clothes from my account, and instead either give me back my 8000 points, or just exchange it with the Dark Paladin icon?
   I realize that an incorrect purchase may be considered my own fault, but I really had no intention of spending my money on normal Santa Clothes, and would like an exchange, as I would when buying something incorrect in any other shop. I hope you can help me with this. Thanks!

        Sincerely,
Josefin
In game character name: Jisa
Server: Set(544)
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 noacastle Last edit in 2014-12-29 06:39:44

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 Author| Post time 2014-12-29 18:53:15 | Show all posts

Incorrect XMas Theme Page Purchase

        So... I\'m just gonna get ignored again, right? Just like most people who need help... GTarcade, sorry but if you don\'t do something about your customer support, soon you won\'t have a game anymore. There is only so much that can go wrong before people refuse to pay for a broken service. There are other games with less issues, which one spends less on, and gets better support for. =/
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 noacastle Last edit in 2014-12-29 18:53:15

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 Author| Post time 2014-12-30 03:45:52 | Show all posts

Incorrect XMas Theme Page Purchase

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 noacastle Last edit in 2014-12-30 03:45:52

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