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james young ii...
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Post time 2014-12-29 11:17:03 | Show all posts |Read mode
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        I submitted a ticket for this game on the Facebook version. The daily login was removed just prior to me achieving the final days login prize. I should have received multiple prizes for that final login, Diamonds, A free Hero, and many other things. I feel it is unfair I was denied these prizes as I logged each day to achieve them. I submitted the ticket almost a week ago and still have received no response on this. I am currently a subscribed VIP member, however if I cannot get a respo9nse on this issue, I may cancel the subscription and quit playing altogether. This is a great game but stuff like this detracts from the quality of the game.;

        In-game name - DrGonzo
        Server - Andrealphus (436)

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 james young ii... Last edit in 2014-12-29 11:17:03

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reiko90
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Post time 2014-12-29 14:07:07 | Show all posts

Ticket submitted

        Dear player,
        I will make a report for you, but I cannot promise anything.
        Thank you.
        And by the way, we FMs do not have access in the ticketing system.
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 reiko90 Last edit in 2014-12-29 14:07:07

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james young ii...
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 Author| Post time 2014-12-29 16:41:32 | Show all posts

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        I understand you cannot promise anything, however I do appreciate you passing this along to the necessary people.

        Thank you.
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 james young ii... Last edit in 2014-12-29 16:41:32

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reiko90
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Post time 2014-12-31 17:25:36 | Show all posts

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        I\'m sorry but they don\'t quite understand what you means, is it about new server events?
        If you don\'t mind, can you please send us some screen shots?
        And a full detailed explanation of this issue?
        Notify me via pm once you\'ve done explaining and sending the screen shots ok?
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 reiko90 Last edit in 2014-12-31 17:25:36

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james young ii...
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 Author| Post time 2015-1-4 14:17:43 | Show all posts

Ticket submitted

Ok, I had logged in for the Seven Day Login, I was supposed to receive a free hero for the final login (7th) day. This was almost a month ago now and I do not have screenshots. Was the free hero given in the form of the Recruit Horn? I did get 200 Garnet Herosouls from that item, which allowed me to recruit a hero.
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 james young ii... Last edit in 2015-1-4 14:17:43

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james young ii...
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 Author| Post time 2015-1-6 14:52:49 | Show all posts

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Bump: I\'d like to get a response on this. If I am owed a hero or herosouls I would like to obtain them.
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 james young ii... Last edit in 2015-1-6 14:52:49

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