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Waiting almost two weeks for resolution of lost recharge

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irishgirl1969
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Post time 2014-12-31 00:47:42 | Show all posts |Read mode
Waiting almost two weeks for resolution of lost Reply:11| View:699

I have two tickets in for this issue.; Almost two weeks ago I did two recharges for the same amount, about 10 minutes apart.; The first recharge went through, the second recharge appeared to go through, got my receipt from the recharge site, but no diamonds.; I missed out on a lot of events due to the loss of this money.; The recharge vendor I used, said it is on GTArcade to resolve the issue since GTArcade received the money.;; GTArcade has my money, on one ticket they said that the issue would be resolved the following Monday, we are over a week passed the time they said it would be resolved.; When real money is involved, shouldn\'t that take a priority?
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 irishgirl1969 Last edit in 2014-12-31 00:47:42

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moonlighty
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Post time 2014-12-31 03:35:35 | Show all posts

Waiting almost two weeks for resolution of lost recharge

Dear Player, I cannot assist you to resolve your issue if you won´t  include your IGN+server along with ss of your recharge, also Transaction ID will help so we´ll check it.
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 moonlighty Last edit in 2014-12-31 03:35:35

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irishgirl1969
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 Author| Post time 2014-12-31 11:57:28 | Show all posts

Waiting almost two weeks for resolution of lost recharge

        Server Haran 656 IGN Keltik
        20/12/2014 (08:57 AM) GateWay UltimatePay Transaction No.: CGW19870011891319 55,230 CC;Did not receive Diamonds;
        20/12/2014 (08:26 AM) GateWay UltimatePay Transaction No.: CGWQQOW0011891277 55,230 CC; Received Diamonds
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 irishgirl1969 Last edit in 2014-12-31 11:57:28

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irishgirl1969
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 Author| Post time 2015-1-3 03:53:03 | Show all posts

Waiting almost two weeks for resolution of lost recharge

I am leaving this game, and I want my refund of the amount not credited to diamonds, immediately.; You don\'t get to keep my money without giving me any value.; Transaction is almost two weeks ago and still no diamonds.; Refund the transaction amount from transaction No. CGW19870011891319 immediately.; Enough of this.
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 irishgirl1969 Last edit in 2015-1-3 03:53:03

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irishgirl1969
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 Author| Post time 2015-1-11 15:16:08 | Show all posts

Waiting almost two weeks for resolution of lost recharge

        Cherry Credits tells me that you told them that you credited me with the diamonds.; However, I have still not seen them.;; Where is the response to me?

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 irishgirl1969 Last edit in 2015-1-11 15:16:08

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acorna
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Post time 2015-1-12 02:52:47 | Show all posts

Waiting almost two weeks for resolution of lost recharge

Hello irish! I will Re-Submit your Issue! I do apologize for the Long Wait on this Issue!
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 acorna Last edit in 2015-1-12 02:52:47

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acorna
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Post time 2015-1-15 11:53:22 | Show all posts

Waiting almost two weeks for resolution of lost recharge

Hello irish! I apologize, but the Transaction ID # that you gave us is Incorrect, and not the # that GTA needs to Track the Recharge Purchase! Can you please Provide a Screenshot of the Receipt that was sent to you, so that we can get the Correct ID # needed to Track the Purchase please?
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 acorna Last edit in 2015-1-15 11:53:22

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 Author| Post time 2015-1-19 23:01:21 | Show all posts

Waiting almost two weeks for resolution of lost recharge

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 irishgirl1969 Last edit in 2015-1-19 23:01:21

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irishgirl1969
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 Author| Post time 2015-1-19 23:02:18 | Show all posts

Waiting almost two weeks for resolution of lost recharge

        All I want at this point is a refund.; It was wasted when I didn\'t get it for a certain event.; What good will it do me now?; You have my money,;I did not get diamonds, I just want my money back.
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 irishgirl1969 Last edit in 2015-1-19 23:02:18

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savioursoul
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Post time 2015-1-20 12:56:22 | Show all posts

Waiting almost two weeks for resolution of lost recharge

you will be compensated shortly, I\'m sorry for the delay
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 savioursoul Last edit in 2015-1-20 12:56:22

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