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lokishawn
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Post time 2014-12-31 02:04:33 | Show all posts |Read mode
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I did a recharge over 12 hrs ago and still no diamonds. I see my transaction is pending please fix ASAP. IGN Shawn s11 Bloodbaroness
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 lokishawn Last edit in 2014-12-31 02:04:33

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moonlighty
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Post time 2014-12-31 04:12:27 | Show all posts

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Dear Player, I will report it, but it might take a while before we check it. Have a good day.
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 moonlighty Last edit in 2014-12-31 04:12:27

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 Author| Post time 2014-12-31 04:49:23 | Show all posts

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Reply 1# moonlighty
TY moonlighty for ur assistants I hope it\'s fixed within the day.
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 lokishawn Last edit in 2014-12-31 04:49:23

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lokishawn
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 Author| Post time 2015-1-1 15:27:59 | Show all posts

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OK wandering what\'s going on I talked to my payment processor they said GTArcade has not taken my payment yet so that basically robbed ;me out of 4,000 from precious plus diamond roulette spins. Starting to get a ;little frustrated spending money left and right to not have my payment taken then to miss out on my rewards. ;Could this please be fixed soon and would appreciate my bonuses also I think I deserve that for as much as I have spent on this game. Ty Shawn
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 lokishawn Last edit in 2015-1-1 15:27:59

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 blankz Last edit in 2015-1-1 17:36:22

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 Author| Post time 2015-1-2 07:59:48 | Show all posts

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ok now my payment processor says that the transaction has been completed but still no diamonds.
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 lokishawn Last edit in 2015-1-2 07:59:48

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socrates
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Post time 2015-1-2 09:17:25 | Show all posts

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        Try performing an inquiry of your issue. Sometimes it helps to speed it up.

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 socrates Last edit in 2015-1-2 09:17:25

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 Author| Post time 2015-1-2 10:56:30 | Show all posts

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Reply 6# socrates
I called and personally talked to my payment processor the payment was finally taken out of pending today but I have yet gotten diamonds for my payment.
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 lokishawn Last edit in 2015-1-2 10:56:30

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 Author| Post time 2015-1-3 13:45:28 | Show all posts

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Ok it\'s now been 5 days with no resolution could somebody please give me my diamonds I paid for. TY Shawn s11
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 lokishawn Last edit in 2015-1-3 13:45:28

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gerbie zombils
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Post time 2015-1-3 13:56:58 | Show all posts

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The staff is out of office until the 5th for New Year\'s observance. If you have not received your diamonds by then, they will send you your diamonds when they return.
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 gerbie zombils Last edit in 2015-1-3 13:56:58

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