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Missing points in the Themed Christmas Page.

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darkness1331
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Post time 2014-12-31 08:50:31 | Show all posts |Read mode
Missing points in the Themed Christmas Page. Reply:7| View:325
I had 7700 points and now today I only have 100.  yesterday I had negative 2635 points.  I waited til today to report was hoping it was a glitch and it would be sorted out. I have only used 30 points and that was for 2million in gold.  What is going on?; Can an admin please help sort this out?
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 darkness1331 Last edit in 2014-12-31 08:50:31

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socrates
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Post time 2014-12-31 09:30:17 | Show all posts

Missing points in the Themed Christmas Page.

        Yes, we are here. I will report your issue to be resolved. Please be patient.

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 socrates Last edit in 2014-12-31 09:30:17

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 Author| Post time 2014-12-31 10:36:04 | Show all posts

Missing points in the Themed Christmas Page.

        Ok thank you very much
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 darkness1331 Last edit in 2014-12-31 10:36:04

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 Author| Post time 2014-12-31 12:21:16 | Show all posts

Missing points in the Themed Christmas Page.


Reply 1# socrates
I guess one of you admins replied to my ticket but I don\'t quite understand why I am being denied all of the points since the event started and especially since I have topped up more than once.; I would think I would at least receive those points since I haven\'t used any of my points except for just 30 points.  They said I over used points when I didn\'t use any and have been saving them so I could get something bigger.  
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 darkness1331 Last edit in 2014-12-31 12:21:16

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 Author| Post time 2015-1-5 07:08:36 | Show all posts

Missing points in the Themed Christmas Page.

Was wondering when this problem with be resolved
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 darkness1331 Last edit in 2015-1-5 07:08:36

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gerbie zombils
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Post time 2015-1-5 10:38:29 | Show all posts

Missing points in the Themed Christmas Page.

        Hello player,

        The staff is just returning from the New Year holiday. They will be working on issues and giving updates this week.
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 gerbie zombils Last edit in 2015-1-5 10:38:29

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 Author| Post time 2015-1-8 12:41:08 | Show all posts

Missing points in the Themed Christmas Page.

Ok the event ends tomorrow and still nothing has been done.;; I have been playing for almost 2 years and I haven\'t ever had this happen or any thing like this.; I would really appreciate it if this was figured out. I have been very patient but still nothing has been done
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 darkness1331 Last edit in 2015-1-8 12:41:08

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