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Emergency ! Recharge issue

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shilly
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Post time 2014-12-31 08:55:03 | Show all posts |Read mode
Emergency ! Recharge issue Reply:6| View:313

        IGN : Shilly, S323 Euagore.

        I wanted to recharge 1k diamonds today to get extra in The precious event and Diamond roulette but I couldn\'t find 10$ telco card in my country, so I used two 5$ telco card to recharge in 10$ section. Now both cards are used but I didn\'t receive any diamonds. Please help me as soon as possible. Today is the last day of tycoon and the precious also. My country is Vietnam. I also have a screenshot here.

       


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 shilly Last edit in 2014-12-31 08:55:03

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socrates
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Post time 2014-12-31 09:29:18 | Show all posts

Emergency ! Recharge issue

I\'m sorry for your problem, I will have someone look into it right away for you. Please sit tight, this may take a few hours.
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 socrates Last edit in 2014-12-31 09:29:18

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cif
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Post time 2014-12-31 10:55:59 | Show all posts

Emergency ! Recharge issue

        Dear player, we didnt find the transaction record according to the payment ID you provided. And the screenshot your took clearly shows that the status of your payment is on hold. This means that your payment didnt go through our end. It is holded by the payment company, in your case, it is the paymentwall. Could you please contact them and ask why the payment didnt go through?
        We are sorry for the inconvenience you might have experienced!
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 cif Last edit in 2014-12-31 10:55:59

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shilly
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 Author| Post time 2014-12-31 16:06:30 | Show all posts

Emergency ! Recharge issue

It is on hold because i used 5$ telco card to recharge in 10$ section. I did use 2 cards. Now both cards are used but the paymen didn\'t go through. I can send the 2 cards code if you want.
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 shilly Last edit in 2014-12-31 16:06:30

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 Author| Post time 2014-12-31 17:38:21 | Show all posts

Emergency ! Recharge issue

Im really disappointed in support system. I did spend 10$ to get 2k diamonds and a diamond roulette spin but now I get nothing.
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 shilly Last edit in 2014-12-31 17:38:21

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gerbie zombils
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Post time 2014-12-31 23:04:02 | Show all posts

Emergency ! Recharge issue

        Hello player,

        When a payment is \'on hold\', it means that GTA does not have a history of the transaction because no transaction exists yet for GTArcade. They have not been paid yet by PaymentWall. As Cif said, this is an issue you need to take up with PaymentWall.
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 gerbie zombils Last edit in 2014-12-31 23:04:02

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