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Unintentional Gold Loss/Spent

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ign: rav3n
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Post time 2014-12-31 13:32:31 | Show all posts |Read mode
Unintentional Gold Loss/Spent Reply:10| View:441

I have been dreading the possibility of accidentally spending the 300 gold that is required to open the 4th back pack slot once I had saved more than the required amount. Today it happened, somehow while closing the backpack interface the button 4 tab was clicked while mousing over it (may have been caused by lagg in conjunction with the use of my track pad) I have never had any intention of opening this 4th slot as 300 gold is far too costly for just more inventory space. As opposed to extra skill queues,  purchasing extra turns in events, or as I intended, purchasing Carnival Heros. I have been saving for Hermes for months and that gold was vital in obtaining him, as I am only a VIP 1 player. Please can you remove the back pack slot and return my gold, this was not an intentional purchase and losing that much gold is a severe detriment to my gaming experience and future with this game. Thank you.

-Rav3n
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 ign: rav3n Last edit in 2014-12-31 13:32:31

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deth
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Post time 2014-12-31 14:08:50 | Show all posts

Unintentional Gold Loss/Spent


        I\'ll ask, but this is a player error, not a game error. A couple of quick pointers, one, they give you 300 free gold every month, if your saving, don\'t open them, just throw them in your stash, they stack, two, go into your options, and under spending, check everything, they start out as checked, and you as most players must have been annoyed by the constant pop up asking if you were sure when you went to spend gold, and started clicking don\'t ask me again, now you know why that feature is there.

        As said, I\'ll ask, but this IS a player error, and no promises.
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 deth Last edit in 2014-12-31 14:08:50

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chronocommande...
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Post time 2014-12-31 18:45:15 | Show all posts

Unintentional Gold Loss/Spent

        Hi,
        Jelly can\'t return the gold if you spend it on the backpack. I\'m sorry to say, but this gold is lost.
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 chronocommande... Last edit in 2014-12-31 18:45:15

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 Author| Post time 2015-1-2 11:44:48 | Show all posts

Unintentional Gold Loss/Spent

Reply 2# chronocommander happy
        ;
        But there wasn\'t even a notification for me confirm the purchase. Thats a ton of gold! It notifies you before you spend the 2 gold to skip cooldown on WB, but not 300 for an extra inventory slot? Theres really nothing that can be done? It will take months to save that much gold again.
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 ign: rav3n Last edit in 2015-1-2 11:44:48

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 Author| Post time 2015-1-2 11:47:59 | Show all posts

Unintentional Gold Loss/Spent

Reply 3# ign: rav3n

                        And thank you for the timely replies. I know I sound upset, but I appreciate your efforts. Was really hoping to get my new hero. Thank you anyway.                               
                               
-Rav3n       
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 ign: rav3n Last edit in 2015-1-2 11:47:59

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smokey u-11
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Post time 2015-1-2 11:48:52 | Show all posts

Unintentional Gold Loss/Spent

       

        This has to be checked to get any warnings.
        if it\'s not checked u will have either manually unchecked it, or ticked the do not ask again box on a warning u got previously when u opened another inventory slot.

        Sorry, but even if this gold could be returned, it will not be, since this is clearly a user mistake...
        sorry to be the bringer of bad news.

        regards,
        Smokey
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 smokey u-11 Last edit in 2015-1-2 11:48:52

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xdane
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Post time 2015-1-2 14:46:01 | Show all posts

Unintentional Gold Loss/Spent


        This is why we really need to add a gold saving option in the inventory stash to prevent the same problem in the future.

        Something like this...

       
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 xdane Last edit in 2015-1-2 14:46:01

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mariavetsera
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Post time 2015-1-3 07:17:39 | Show all posts

Unintentional Gold Loss/Spent

        i have a similar problem. ;When the server was on line, then disconnecting, I clicked on bag space 2 and three, with absolutely no intention of the expediture. ;Although I disconnected for a few hours, my gold reserve was used to buiy Page 2 and 3, which I do not need whatsoever.

        How can I have #2 nd #3 bag still purchaseable in future? ;Can paid purchases be reversed
        reversed, or am I stuck with gold I never intended on spending on backpack pages.

        Please let me know by return email, as I am not sure what Knight\'s Fable can do to reimburse me for purchases that were not intended.

        MairVetsara
        S109 Altair





































        \'
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 mariavetsera Last edit in 2015-1-3 07:17:39

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deth
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Post time 2015-1-3 07:38:04 | Show all posts

Unintentional Gold Loss/Spent

Same as above, this is a player error, not a game error.
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 deth Last edit in 2015-1-3 07:38:04

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 Author| Post time 2015-1-4 18:23:30 | Show all posts

Unintentional Gold Loss/Spent

xdane made an excellent suggestion! Allowing players to save gold in their stash would be very practical. It would prevent the lagg issues in this game from causing more accidents. Considering how much our real world money is devalued in this game there should be more measures to protect players investments!
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 ign: rav3n Last edit in 2015-1-4 18:23:30

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