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Christmas shop, among other things are not working properly again

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emmawyn
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Post time 2014-12-31 15:01:16 | Show all posts |Read mode
Christmas shop, among other things are not worki Reply:4| View:300
        I have opened up several support tickets about the Christmas shop. Still pending -.- I have also requested that you update my email address.............. still pending -.-
        Maybe your support area needs to be fixed, since most of the operations on this game are time sensitive? -.- ........payments not being processed, don\'t receive what I buy, support not answering.....this is getting frustrating for how expensive this game is.
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 emmawyn Last edit in 2014-12-31 15:01:16

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emmawyn
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 Author| Post time 2014-12-31 15:02:39 | Show all posts

Christmas shop, among other things are not working properly again

        So frustrated I forgot to put server name and in game name.........grrrrrrrrrrrrr
        Puppis412-Aleena
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 emmawyn Last edit in 2014-12-31 15:02:39

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reiko90
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Post time 2014-12-31 16:19:09 | Show all posts

Christmas shop, among other things are not working properly again

        Dear player,
        We FMs do not have access in the ticketing system.
        Well if you don\'t mind please include  more details about your issue?
        The Christmas shop?
        About other issues you have please be patient,
        If other FMs do not know your other issues yet, kindly post it here in the support section so we can help you.
        Thank you and sorry for the inconvenience.

        P.S.
        Notify me via pm once you\'ve supply the details I need so I can make a report for you.
        Thank you.
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 reiko90 Last edit in 2014-12-31 16:19:09

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 Author| Post time 2015-1-4 01:47:55 | Show all posts

Christmas shop, among other things are not working properly again

        The Christmas shop, gives you a code. The codes don\'t work.
        I pay real money to get diamonds I don\'t receive.
        I use diamonds to purchase different items, I do not receive.
        I was advised to use the forum to get help, I see this is useless as well.
        I open up support tickets, they answer to an email that I can\'t access anymore, as it was caught up in the whole virus thing that was known world wide a couple months ago. I cant get Grarcade to update my email address, but they will still take my money >;.;.<
        Aleena-Puppis412
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 emmawyn Last edit in 2015-1-4 01:47:55

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