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Does anyone reply to Support Tickets on this game?

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deerpaths
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Post time 2015-1-1 08:02:43 | Show all posts |Read mode
Does anyone reply to Support Tickets on this gam Reply:6| View:408
        Hello, I sent in a Support Ticket on the 9th of Dec. The status still says pending after almost a month. Could someone please take a look at it? There is some unfair activity going on in my server and it is affecting a lot of players there.
        IGN: Vandesse
        Server: Nebethetepet(516)
        I understand you are all very busy, some response would be much appreciated. Thank you and Happy New Year.
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 deerpaths Last edit in 2015-1-1 08:02:43

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kelemvor lyons...
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Post time 2015-1-1 08:24:33 | Show all posts

Does anyone reply to Support Tickets on this game?

similar issue, my account reset password never shows up in my account (not spam, nothing), I got one reply asking for some info on my character and haven\'t heard anything for a couple of days now.
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 kelemvor lyons... Last edit in 2015-1-1 08:24:33

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elysium
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Post time 2015-1-1 08:37:20 | Show all posts

Does anyone reply to Support Tickets on this game?

http://community.gtarcade.com/post/41204/;

1) Ticketing System
;
Clearly the lack of response or delays regarding your tickets is of prime concern to you, and believe it or not, it is also to us.
;
So the question you all have is “why our tickets aren’t cared for?”
;
The sad truth is first that due to technical issues, there’s only one person at a time able to access the ticketing system, and only for a limited period of time. Also, the Junior Moderators are not part of the team given access to the ticketing system and thus have no ability to respond or check the tickets you submit through that system.
;
Also, the support aims to reply within 2 days, means that we will try to get back to you within 2 days, but that it may not always be possible; hence the use of the word “aim” rather than “will”.
;
The recommended approach would be for you to post your issue if at all possible in the Support Section of the forum (http://community.gtarcade.com/forum/2040) with appropriate information such as your IGN, Server, Platform, and any relevant screenshot.
;
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 elysium Last edit in 2015-1-1 08:37:20

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socrates
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Post time 2015-1-1 09:34:09 | Show all posts

Does anyone reply to Support Tickets on this game?

Any accusations of cheating or hacking needs screenshots of some sort for proof. Simply saying there is Unfair play is not enough for the devs to look into it. You need to supply names and screen shots.
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 socrates Last edit in 2015-1-1 09:34:09

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socrates
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Post time 2015-1-1 09:34:09 | Show all posts

Does anyone reply to Support Tickets on this game?

Any accusations of cheating or hacking needs screenshots of some sort for proof. Simply saying there is Unfair play is not enough for the devs to look into it. You need to supply names and screen shots.
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 socrates Last edit in 2015-1-1 09:34:09

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kelemvor lyons...
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Post time 2015-1-1 11:06:17 | Show all posts

Does anyone reply to Support Tickets on this game?

The \'technical\' issues aren\'t a good sign of staying with this game long term, there are literally hundreds of thousands of support systems that can be used, I find it both hard to believe and scary that this is a reason for lack of support.
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 kelemvor lyons... Last edit in 2015-1-1 11:06:17

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