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Password reset

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kelemvor lyons...
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Post time 2015-1-4 12:00:58 | Show all posts |Read mode
Password reset Reply:6| View:295
        I submitted a ticket for a password reset and got a single reply asking for some information, which was given, and the ticket has sat there since.
        Main problem, my ISP blocks emails from the site for reset requests, there is no way for me to get them, period.
        I am using the client, not facebook, so there is no way but a ticket to get the password reset.

        How long does it normally take for things to get done, because I\'ve seen people waiting for months to get tickets answered.

        Server - Gusion(488)
Character - Kelem (B.R26114)
Class - Warrior
Level - 33
Guild - Timekeepers
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 kelemvor lyons... Last edit in 2015-1-4 12:00:58

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kelemvor lyons...
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 Author| Post time 2015-1-4 12:54:56 | Show all posts

Password reset

        It seems the password reset function, like so many other things, simply doesn\'t work.; I created a new account, started a new character, attempted to reset my password and it never shows up.; In fact my server never even gets a connection or attempt of any kind.
        This is really basic support stuff and it doesn\'t seem to work.; And the massive lack of support makes it that much more difficult for me to bother playing.
        GL to those sticking around, hopefully somebody will eventually get things working
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 kelemvor lyons... Last edit in 2015-1-4 12:54:56

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reiko90
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Post time 2015-1-4 19:54:22 | Show all posts

Password reset

        Issue has been submitted.

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 reiko90 Last edit in 2015-1-4 19:54:22

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reiko90
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Post time 2015-1-5 13:27:05 | Show all posts

Password reset

        Dear player,
        This might have been regarded as junk mail problem?
        Please try to check your junk mail.
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 reiko90 Last edit in 2015-1-5 13:27:05

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kelemvor lyons...
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 Author| Post time 2015-1-5 14:17:10 | Show all posts

Password reset

        You don\'t understand, the server never gets the email, therefor it is not listed as spam.; The mail never gets generated or sent to the mail server.
        I run my own servers, the mail server listed is on my explicit allow list (mail.gtarcade.com)
        There is never a trace that this or any other system attempts to send my server an email for the reset.; not only this, but I have created 3 different accounts on 3 different domains and NONE of them get emails.
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 kelemvor lyons... Last edit in 2015-1-5 14:17:10

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kelemvor lyons...
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 Author| Post time 2015-1-7 23:42:23 | Show all posts

Password reset

still no reset, no reply to tickets, etc.
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 kelemvor lyons... Last edit in 2015-1-7 23:42:23

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