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zac
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Post time 2015-1-5 10:44:52 | Show all posts |Read mode
Game Issue Reply:28| View:822
Is server 1 still active and online?; I have not been able to logon for 3-4 days.; What has happened?; I submitted a ticket, but have not received a reply.; Is server one dead? or is the game over on S1?
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 zac Last edit in 2015-1-5 10:44:52

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deth
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Post time 2015-1-5 10:55:21 | Show all posts

Game Issue


        Server 1 was down for a little bit ( not 4 days ), will file a report on your account if you can\'t log in after you try again, what is your IGN please ?

        ( in game name )
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 deth Last edit in 2015-1-5 10:55:21

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 Author| Post time 2015-1-5 11:44:32 | Show all posts

Game Issue

Reply 1# deth
IGN is Zac, and I have file 2 tickets.; Awaiting a response.
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 zac Last edit in 2015-1-5 11:44:32

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deth
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Post time 2015-1-5 11:49:43 | Show all posts

Game Issue


        The ticket system is in a little bit of a pickle, so in effect, this is your ticket, will report as said. First, before I do, answer a few questions, what platform were you using, GTA or FB ? And were you trying to log in as you normally would through that platform ?

         Also, this very well could be a client side issue, so even if you were logging in as normal, you still may not be able to receive all packets to actually connect, which could be from varied reasons, so before I report it, would like to check off any of these possibilities, so reply as able, this may take a few back and forth response posts.
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 deth Last edit in 2015-1-5 11:49:43

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 Author| Post time 2015-1-5 11:58:22 | Show all posts

Game Issue

My issue is that when I go to the logon screen, and enter my email and password, it tells me previous servers: none.; I then go to S1 and try to logon, and it wants me to create a new hero.; I enter my hero name, and it says already exists.; I try a new name, and it says activation failed.; I have tried logging on using IE, google, and aol.; I have tried logging on from 3 diff computers.; Always with the same result.; I just tried again before responding, and still the same results.;
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 zac Last edit in 2015-1-5 11:58:22

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Post time 2015-1-5 12:00:21 | Show all posts

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Ok, I know EXACTLY what the problem is, you are on the FB platform, which was my first thought, you HAVE to log in through FB, you can NOT log on via the GtA platform.
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 deth Last edit in 2015-1-5 12:00:21

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 Author| Post time 2015-1-5 12:03:39 | Show all posts

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Reply 5# deth
I am not on FB, and have never played the game on FB.; How did that happen?; How do I get back where I was?
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 zac Last edit in 2015-1-5 12:03:39

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Post time 2015-1-5 12:07:01 | Show all posts

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I\'ll report it then, I play via FB, and when I log in through the GTA platform, what you described above happens with me. Reported.
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 deth Last edit in 2015-1-5 12:07:01

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 Author| Post time 2015-1-5 12:09:00 | Show all posts

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Reply 7# deth
thank you.; I appreciate the help
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 zac Last edit in 2015-1-5 12:09:00

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 Author| Post time 2015-1-8 02:12:26 | Show all posts

Game Issue

        Who or what is nginx?;
        I still cannot logon to the game.; I get the same results each time I try to logon, or try to go to server 1.; Same as before.
        I had submitted a ticket earlier also, and now when I go to the support tab, I get a Welcome to NGINX screen.; It says it I can see this page the NGINX web server is successfully installed.; Further configuration is required.; For documentation go to nginx.org.; There is no help at nginx.org!

        What does this mean, and could it be part of the reason I am not able to logon?

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 zac Last edit in 2015-1-8 02:12:26

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