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Mixed up shards

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cat_heart
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Post time 2017-5-20 06:26:11 | Show all posts |Read mode
Mixed up shards Reply:7| View:436
Edited by cat_heart at 2017-5-20 06:31

Good night! I am not so sure that devs can help me in the unpleasant small mistake, yet i will try to ask. The matter is i wanted to exhange in Rewards in May silver fox shard for the soulstones, but by mistake exhanged with victoriana's shards( 30). All knows that the kind of angel is very usful especially for the newbies, and i am the one...I wanted to open the angel by the end of the month, now my hopes are fading((( Maybe there's a chance to get them back...
s1385
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 cat_heart Last edit in 2017-5-20 06:26:11

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nγχ
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Post time 2017-5-26 00:27:02 | Show all posts
no reply as of yet on the report.

Hope we will hear soon.

nyx
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 nγχ Last edit in 2017-5-26 00:27:02

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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rubeolefm
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Post time 2017-5-20 16:41:09 | Show all posts
hello,
Shananana had filed the report, I'm going to add the info, thanks!
Keep in mind that if exchange happens it won't be before monday, and that it is not automatic since it is your mistake, not a game bug. But that's worth trying
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  • hi and thank u/ yeah, i know the core of my problem((( Anyway i will hope for the best )
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    2017-5-20 16:55  Reply

 rubeolefm Last edit in 2017-5-20 16:41:09

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shananana
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Post time 2017-5-20 09:01:04 | Show all posts
Hello,

  I am going to fill out a report on your behalf, however, could you reply back and let me know how many Victoriana shards you exchanged for soulstones.  If they decide to give you back your Victoriana shards, you will need to have the amount of soulstones that you exchanged for Victoriana shards in your inventory in order for the exchange to go through properly. Keep in mind nothing is set in stone on this matter yet, but I wanted you to be aware of what would be needed on your end if they were to approve of the exchange.  Look forward to hearing back from you soon, about the number of Victoriana shards you exchanged for soulstones.

Thanks
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 shananana Last edit in 2017-5-20 09:01:04

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 Author| Post time 2017-5-20 14:43:44 | Show all posts
Edited by cat_heart at 2017-5-20 14:46

From this choice. i have the hope that they can help me...
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 cat_heart Last edit in 2017-5-20 14:43:44

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 Author| Post time 2017-5-26 00:23:18 | Show all posts
Hi) anything new from the issue?
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 cat_heart Last edit in 2017-5-26 00:23:18

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 Author| Post time 2017-5-28 00:26:27 | Show all posts
Hi and thanks very much))) Sory that bothered u 'cause of my own mistake Best weekends)

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 cat_heart Last edit in 2017-5-28 00:26:27

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silver zero
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Post time 2017-5-28 23:17:07 | Show all posts
Great, hope you manage to synth her. There is still a 30 x2 (for VIP 6+) shards available in Check-in on day so be sure to get that as well.
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 silver zero Last edit in 2017-5-28 23:17:07

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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