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deborah3311
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Post time 2015-1-6 14:33:27 | Show all posts |Read mode
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        I am unable to renew my VIp have been trying for days please help
        IGN: Alinka
        Server: octans404
        deborah3311@gmail.com
        Please help
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 deborah3311 Last edit in 2015-1-6 14:33:27

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feather_of_sun
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Post time 2015-1-6 14:40:33 | Show all posts

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        Dear player,

        If it is due to unable to place purchase, please change a payment method. If there is other issues, please clarify and we will try to help.
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 feather_of_sun Last edit in 2015-1-6 14:40:33

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deborah3311
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 Author| Post time 2015-1-6 14:43:09 | Show all posts

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Reply 1# feather_of_sun
what do u mean;
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 deborah3311 Last edit in 2015-1-6 14:43:09

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lgcjosh
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Post time 2015-1-6 14:49:12 | Show all posts

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        Hey feather,

        Just to clarify this for ya. She is currently on the VIP Subscription (Auto Renewal). She has 2 accounts both with recurring VIP charges off the same card. This month both of her vips were charged on the card but one of the accounts did not activate VIP.
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 lgcjosh Last edit in 2015-1-6 14:49:12

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 Author| Post time 2015-1-7 04:30:00 | Show all posts

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Reply 3# lgcjosh
        The problem is not that but that Walmart prepaid Visa has band Payment Wall as a merchant. I spoke to customer service today and they will not lift the restrictions. So i will have to use a different method to pay for my subscription

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 deborah3311 Last edit in 2015-1-7 04:30:00

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