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Christmas Carnival

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banyon
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Post time 2015-1-6 21:39:26 | Show all posts |Read mode
Christmas Carnival Reply:5| View:248
        This is ridiculous. not one event they have I have ever noticed anyway, ends 100% on the day it ends. It always has a day or something more to collect prizes/rewards.
        This event does not say anything about using your points by the last day you can get points. Codes are good till Jan. 08 so it would be fair to assume you can use your points up until that date. Now I have points earned just setting and WASTED.

        This is a copy of the info provided on site:
       

       

                   
  •                         From Dec. 10th, 2014 to Jan. 5th, 2015, earn;100 points;every day for visiting this theme page ( you;MUST login;your GTArcade account, quick login included).
                   
  •                         Share;this theme page on Facebook can give you;extra 100 points;each day.
                   
  •                         Every diamond;recharged during this event is worth;1 point.
                   
  •                         You need to refresh the page to see your points.
                   
  •                         All the gift codes will be expired on Jan. 8th, 2015, please use them in time.
           

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 banyon Last edit in 2015-1-6 21:39:26

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moonlighty
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Post time 2015-1-7 03:36:22 | Show all posts

Christmas Carnival

        Dear Player, you can use your points From Dec. 10th, 2014 to Jan. 5th, 2015, but the codes which you will collect could be used in-game till 8th. This means you could save them and use it till 8th.
        This event was pro-longed due to few issues going on, everyone had plenty of time to use their points.
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 moonlighty Last edit in 2015-1-7 03:36:22

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dilbert.harris...
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Post time 2015-1-7 18:56:46 | Show all posts

Christmas Carnival

        I assume you should finally hire somebody who would be able to write rules for your event clearly.
        For me personally it was not clear that gift codes were something that would be received after points had been spent. Why would I have two steps instead just one as always when buying something? And it was not specifically written on your page.
        I think it would be fair that you admit that you made mistake (again) and enable all players with remaining point to spend them.;
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 dilbert.harris... Last edit in 2015-1-7 18:56:46

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affinitylast
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Post time 2015-1-7 19:11:37 | Show all posts

Christmas Carnival

The page states that we had til the 8th to use our points! Dang it glad i spent most of them or I would be so mad...
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 affinitylast Last edit in 2015-1-7 19:11:37

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jennie herron
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Post time 2015-1-8 06:16:22 | Show all posts

Christmas Carnival

          ;;;;                        Dear Player, you can use your points From Dec. 10th, 2014 to Jan. 5th, 2015, but the codes which you will collect could be used in-game till 8th. This means you could save them and use it till 8th.;       
                        This event was pro-longed due to few issues going on, everyone had plenty of time to use their points.;       
;;; moonlighty posted on 2015-01-06 14:36:22;;;;


        Prolonging the event due to a few issues does not give everyone a chance to spend their points if they never received the points they were owed. I sent in a ticket nearly a MONTH ago regarding missing points and never got it resolved. Now the event is over and I never got my points to buy what I wanted. I know it must have been hectic with all the tickets and complaints over the event but when I spend enough to buy the Moonlight Unicorn and then am unable to get it and then get virtually ignored by support it gets annoying.;
        I started a thread on this earlier but it got ignored as well so my apologies for hijacking this one.
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 jennie herron Last edit in 2015-1-8 06:16:22

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