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weepingwillows
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Post time 2015-1-8 09:16:57 | Show all posts |Read mode
VIP problem Reply:13| View:371

        I sent cif a message about VIP subscription and I have sent in tickets and was wondering if someone could plz look into it. I need my VIP manually unsubscribed again due to the fact that it was renewed without my knowledge. That wont occur again so that has been dealt with on my end. Every single time I try to cancel I always get the error message and the site clearly still has my personal info stored, so plz again, look into it.;Ty in advance.


        Cancellation failed. Your subscription may have been canceled manually by the GMs at your request. Please contact our customer support for details.
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 weepingwillows Last edit in 2015-1-8 09:16:57

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socrates
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Post time 2015-1-8 09:31:00 | Show all posts

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I\'ll need your IGN and server. I forget which one it is. One we can do manually, and the other, all you need to do is clear your cache.
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 socrates Last edit in 2015-1-8 09:31:00

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 Author| Post time 2015-1-8 09:38:21 | Show all posts

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Hello Socrates I have Pmd you and tysm for replying.
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 weepingwillows Last edit in 2015-1-8 09:38:21

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 Author| Post time 2015-1-8 09:47:57 | Show all posts

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        I cleared cache it still wont cancel can you do it manually please.

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 weepingwillows Last edit in 2015-1-8 09:47:57

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Post time 2015-1-8 09:56:39 | Show all posts

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Being done now.
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 socrates Last edit in 2015-1-8 09:56:39

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 Author| Post time 2015-1-8 10:00:48 | Show all posts

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tysm. I truly appreciate it
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 weepingwillows Last edit in 2015-1-8 10:00:48

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 Author| Post time 2015-1-8 10:06:15 | Show all posts

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Socrates can u message me when its done bcuz its still showing that Im active VIP.
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 weepingwillows Last edit in 2015-1-8 10:06:15

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Post time 2015-1-8 10:08:42 | Show all posts

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        Just got word that it\'s done. Been cancelled.

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 socrates Last edit in 2015-1-8 10:08:42

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 Author| Post time 2015-1-8 10:15:15 | Show all posts

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last time it was done manually it showed in my vip section that I didn\'t even have the option at top to cancel it, that option is still there. Once before also when I was told it was cancelled I got charged again anyways. Thus leaving me a little concerned because the option to cancel is still there because when cif did it the option vanished in entirety.
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 weepingwillows Last edit in 2015-1-8 10:15:15

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Post time 2015-1-8 10:17:14 | Show all posts

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That\'s who did it this time too. lol. I don\'t really know what more to tell you. She says it has been cancelled. That\'s all I can go by right now.
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 socrates Last edit in 2015-1-8 10:17:14

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