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Please Restore Lost Enchant Progress Due to Upgrade

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ilivarra
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Post time 2015-1-8 14:05:12 | Show all posts |Read mode
Please Restore Lost Enchant Progress Due to Upgr Reply:10| View:683
        Hello,

        Server: S7 Zweihander
        Character: Ilivarra
        My Loki\'s Staff was enchanted to +7 with significant progress towards +8. ;The enchant bubble was approaching halfway and I believe it was 2400-something, but I don\'t recall the exact number. ;When I finally got the ungodly souls required to upgrade it to Adv. Imperial, the upgrade succeeded but the enchant progress was lost and reset back to 0. lease restore the enchant progress back to what it was.
        I don\'t have any screenshots to back up anything, since if I had had the foresight to have taken screenshots, then I would\'ve also known not to do the stupid upgrade because of the bug.

        Thanks,

        Ilivarra
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 ilivarra Last edit in 2015-1-8 14:05:12

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 Author| Post time 2015-1-9 14:31:26 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

Please help to resolve this issue so I can continue playing the game.
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 ilivarra Last edit in 2015-1-9 14:31:26

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kittypurry
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Post time 2015-1-9 22:32:59 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

Many have made this mistake as well as myself, I had a ring enchant +6 on the way to +7 60% of the bubble full and lost it all on upgrade, good luck trying to get the stones / progress back but as that is unlikely best just to forget about it and move on - lesson learned the hard way.
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 kittypurry Last edit in 2015-1-9 22:32:59

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 Author| Post time 2015-1-10 08:51:55 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

Reply 2# kittypurry
Yes, I\'m sure many people have had this happen to them and I\'m sorry you got stung by it too, but that doesn\'t make it right. ;They claim to support their customers/players, so here\'s an opportunity for them to do exactly that. ;The game says upgrade, not replacement, so there\'s no reason anything should be removed from it, so it seems to clearly be a bug. ;Let\'s see them once again demonstrate how effective and efficient their customer service is.
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 ilivarra Last edit in 2015-1-10 08:51:55

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 Author| Post time 2015-1-13 13:54:29 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

This has still not been resolved. ;Thank you in advance for fixing the impact this bug has had.
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 ilivarra Last edit in 2015-1-13 13:54:29

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 Author| Post time 2015-1-17 23:08:20 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

Still waiting.
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 ilivarra Last edit in 2015-1-17 23:08:20

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 Author| Post time 2015-1-21 13:45:38 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

So do I need to swear and scream in all caps to get a moderator to acknowledge me and resolve my legitimate issue?
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 ilivarra Last edit in 2015-1-21 13:45:38

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forrest.hallib...
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Post time 2015-1-21 23:53:01 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

yes, many have made same mistake, and learned the hard, and have gotten basic response that cant fix or go back ( not mods fault just messenger), Of course the ones who wrote the program;and make the final decision;know this little;tidbit;and think we are idiots because we didnt, ;why/ because there is nothing warning about this so most assume that there will be no problem. there is a small hard to see comment at the bottom of the angel evo screen that was added because of this same feature/glitch that is used thru-out for any bubble upgrade;, why have it this way? if you put time and resources in it shouldn\'t reset.
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 forrest.hallib... Last edit in 2015-1-21 23:53:01

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 Author| Post time 2015-2-1 01:49:43 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

Well, we all know they can fix it if they so choose. ;So, I am waiting for them to choose to do so.
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 ilivarra Last edit in 2015-2-1 01:49:43

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forrest.hallib...
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Post time 2015-2-1 09:26:35 | Show all posts

Please Restore Lost Enchant Progress Due to Upgrade

they wont, just like most other things on to new bigger problems, had a post with same problem for guild mate, and seen others either never got response or nothing can be done. Not saying it is right think they need to change it as well, but wont reimburse, had to many not get anything to think you would be different.
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 forrest.hallib... Last edit in 2015-2-1 09:26:35

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