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Recharge failed because i'm fraudulent?

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doublesaber28
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Post time 2015-1-11 06:05:59 | Show all posts |Read mode
Recharge failed because i'm fraudulent? Reply:17| View:765
        tried to do a recharge the past couple days, it keeps being refused. ;Was told it was denied on your end because its suspicious fraudulent activity. ;Umm, well it\'s not lol. ;Can you guys get this fixed on your end please?

        Character Shriek, server 675.
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 doublesaber28 Last edit in 2015-1-11 06:05:59

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feather_of_sun
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Post time 2015-1-11 07:16:11 | Show all posts

Recharge failed because i'm fraudulent?

        Hi,

        Have you tried using other payment methods? There are quite a few of them. Please do try them. If everything fails, report back here and we will go from there.
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 feather_of_sun Last edit in 2015-1-11 07:16:11

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doublesaber28
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 Author| Post time 2015-1-11 07:18:20 | Show all posts

Recharge failed because i'm fraudulent?

Reply 1# feather_of_sun
Yes, I have tried credit card, debit bank card, and paypal. ;All yield the same results.
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 doublesaber28 Last edit in 2015-1-11 07:18:20

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Post time 2015-1-11 07:30:21 | Show all posts

Recharge failed because i'm fraudulent?

        Ok. I will report this right away. Thanks

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 feather_of_sun Last edit in 2015-1-11 07:30:21

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 Author| Post time 2015-1-11 08:11:41 | Show all posts

Recharge failed because i'm fraudulent?

Reply 3# feather_of_sun
Thanks for the quick reply Feather. ;If it helps any, I called my credit card company when this issue first started and they said that they saw the payment and also saw that it was declined by the recipient. ;They didn\'t have any reason why it would have been declined on their end.
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 doublesaber28 Last edit in 2015-1-11 08:11:41

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 Author| Post time 2015-1-11 10:52:42 | Show all posts

Recharge failed because i'm fraudulent?

tried a couple other options. ;Still do not have anything working.
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 doublesaber28 Last edit in 2015-1-11 10:52:42

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Post time 2015-1-11 14:20:09 | Show all posts

Recharge failed because i'm fraudulent?

The issue was reported. If you use paypal, I can ask devs to check it out and maybe put you on white list.
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 feather_of_sun Last edit in 2015-1-11 14:20:09

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 Author| Post time 2015-1-11 22:19:39 | Show all posts

Recharge failed because i'm fraudulent?

Reply 6# feather_of_sun
I have no idea what the white list means, but I have already tried paypal several times.
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 doublesaber28 Last edit in 2015-1-11 22:19:39

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 Author| Post time 2015-1-12 00:11:01 | Show all posts

Recharge failed because i'm fraudulent?

tried paypal and my regular credit card again. ;both declined, same as before.
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 doublesaber28 Last edit in 2015-1-12 00:11:01

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acorna
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Post time 2015-1-12 02:05:10 | Show all posts

Recharge failed because i'm fraudulent?

It is going to take a moment. It is currently the Weekend, so the Devs will be able to get to it on Monday (HKT Timezone) when they Return.
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 acorna Last edit in 2015-1-12 02:05:10

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