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View: 946| Reply: 13

Have not responded to my Ticket

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theone424
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Post time 2015-1-11 11:11:43 | Show all posts |Read mode
Have not responded to my Ticket Reply:13| View:946
        It has been almost a week and i still have not received a respond on my ticket. ;This is what is on the Ticket:

       

                   
  •                                                         Didn\'t get my Recharge13:11Jan 05,2015                                                                                I bought 2 $99.99 and didn\'t receive one of them. Request this be looked into this.                       
                   
  •                                                         Server replied10:53 Jan 11,2015                                                                                 Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.                       
                   
  •                                                         templars replied13:21Jan 05,2015                                                                                Hi, can you please provide us the order/reference number of this payment? You can find the number in the confirm mail, thanks for your cooperation.                       
                   
  •                                                         Didn\'t get my Recharge00:20Jan 06,2015                                                                                Here is the order number 037-1313-511458                       
                   
  •                                                         Didn\'t get my Recharge16:31Jan 06,2015                                                                                Here is the other order number 001-1313-511558. Just in case I gave you the wrong one but i know it is one of these 2.                       
                   
  •                                                         Didn\'t get my Recharge11:19Jan 07,2015                                                                                Request a status on this issue.                       
                   
  •                                                         Didn\'t get my Recharge12:15Jan 07,2015                                                                                Also request to know if i will receive any compensation due to this issue? I ask because dues to this error I spent 99.99 more yesterday then I intended to which made me miss out on getting 10k more diamonds due to precise being played today.                       
                   
  •                                                         Didn\'t get my Recharge08:04Jan 08,2015                                                                                Hello it has been over two days. Request to know when this issue will be resolved.                       
           

       

                   
  •                                                         [color                                                                               
                                                                                   
                                                                                   

                                             
    •                                                                                                                                                                                                                                                                
                                                     
                                     
                                                   

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 theone424 Last edit in 2015-1-11 11:11:43

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feather_of_sun
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Post time 2015-1-11 14:13:21 | Show all posts

Have not responded to my Ticket

        Dear player,

        Please include your in game name and server number and I will report this for you. Thank you.
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 feather_of_sun Last edit in 2015-1-11 14:13:21

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 Author| Post time 2015-1-11 14:26:05 | Show all posts

Have not responded to my Ticket

        Name: Theone
        Server: Major S424
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 theone424 Last edit in 2015-1-11 14:26:05

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 Author| Post time 2015-1-11 14:26:47 | Show all posts

Have not responded to my Ticket

Thank you
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 theone424 Last edit in 2015-1-11 14:26:47

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feather_of_sun
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Post time 2015-1-11 15:11:05 | Show all posts

Have not responded to my Ticket

It has been updated. Thank you
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 feather_of_sun Last edit in 2015-1-11 15:11:05

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theone424
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 Author| Post time 2015-1-12 04:19:49 | Show all posts

Have not responded to my Ticket

        Long should it take to be completed?
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 theone424 Last edit in 2015-1-12 04:19:49

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gerbie zombils
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Post time 2015-1-12 10:01:43 | Show all posts

Have not responded to my Ticket

The staff is just returning to work, please be patient. Your issue will be updated within a day or two.
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 gerbie zombils Last edit in 2015-1-12 10:01:43

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 Author| Post time 2015-1-12 11:47:39 | Show all posts

Have not responded to my Ticket

ok thank you
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 theone424 Last edit in 2015-1-12 11:47:39

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 Author| Post time 2015-1-14 11:22:14 | Show all posts

Have not responded to my Ticket

        Hello just wondering on the status
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 theone424 Last edit in 2015-1-14 11:22:14

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feather_of_sun
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Post time 2015-1-14 13:21:43 | Show all posts

Have not responded to my Ticket

        Hi,

        The staff just checked. They said from the purchase record, you have already received the diamonds on 5th. If you are sure you only received once, you have only been charged once. You can check your bank statement for that.
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 feather_of_sun Last edit in 2015-1-14 13:21:43

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