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jedihorus
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Post time 2015-1-12 22:47:15 | Show all posts |Read mode
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        Good morning, this is the very last warning about the problem running since the beginning on this account: ID = fifi.lecabridescollines@hotmail.fr // IG name = lysandra Server = Thaumas GMT 295

        Recap :
1. Bug on the diamond roulette event, a ticket has been submitted and still not resolved. There was 3 gems missing. 15 days have passed and no answer on this one. (screenshot attached with the previous ticket)
2. Since the creation of the account, 6 monthes ago, there is a problem with the creation of tickets. It is impossible to create some. This is a major issue.
3. The account is still unable to make recharges. For you it\'s a loss of money, and for the account a loss in game for the events.

        So, you have a deadline of 10 days (until the 01/22/2015). If all the problems are not fixed, and have no real answer, we\'ll take actions with our bank to be reimbursed for a lack of service from you, taking back all the money spent.
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 jedihorus Last edit in 2015-1-12 22:47:15

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acorna
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Post time 2015-1-13 02:50:43 | Show all posts

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        Hello jedi!

        1) I will Report your Missing Gems and Request them to be Compensated to your Player. However, we will need you to provide a Screenshot, if you can, showing Proof of having Won the Gems. Otherwise, I cannont make any Promises of a Compensation to be Sent.
        2) The Issue with Creating a Ticket for some Members is a Known Issue, and is still being worked on to be Fixed. However, as the Costumer Service Team Assigned to work the Tickets are very Small at the Current time, and as we (Junior Moderators) have No Access to the Ticket System either, we Request to please Post your Issues here in the Forums, so that we may better Assist you.
        3) I will Report your Recharge Issue, to see if you may need to be Added onto the Whitelist. Have you tried other Payment Options / Payment Methods to see if another Option will let allow you to Recharge from? Also, for Further Help on Reporting Payment Issues, please read here, to make sure that you have all Information that we need, to Provide into a Report, for Faster Assistance! http://community.gtarcade.com/post/46102/
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 acorna Last edit in 2015-1-13 02:50:43

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acorna
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Post time 2015-1-13 02:56:08 | Show all posts

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Both Issues #1 and #3 have been Reported. Any Additional Information (mentioned above) that can be Provided, will be Helpful in your Report.
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 acorna Last edit in 2015-1-13 02:56:08

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 Author| Post time 2015-1-13 03:54:51 | Show all posts

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        #1: Screenshots :
       

       

        #3: Hello Acorna, every type of recharge / payment have been tried and everytime they failed (paypal, visa, blue card, money booker, etc )

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 jedihorus Last edit in 2015-1-13 03:54:51

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 Author| Post time 2015-1-13 22:10:54 | Show all posts

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        Acorna,
        It seems there is a mistake, the gems have been send back but are not on the correct character.
        As you can see in the screenshot, it\'s lysandra, not Shinsakuto ...
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 jedihorus Last edit in 2015-1-13 22:10:54

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 Author| Post time 2015-1-16 03:36:54 | Show all posts

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Up ! He received only one gem instead of 3
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 jedihorus Last edit in 2015-1-16 03:36:54

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Post time 2015-1-16 13:05:46 | Show all posts

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                                      Acorna,       
                        It seems there is a mistake, the gems have been send back but are not on the correct character.       
                        As you can see in the screenshot, it\'s lysandra, not Shinsakuto ...       
    jedihorus posted on 2015-01-13 09:10:54     


        I did Submit the IGN lysandra into the Report. Was it sent to the Wrong Player?
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 acorna Last edit in 2015-1-16 13:05:46

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Post time 2015-1-16 13:07:15 | Show all posts

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               Up ! He received only one gem instead of 3      jedihorus posted on 2015-01-15 14:36:54     

        The Reply we got back from the Report Submitted, was that it was only 1 Gem that was Missing, which is what was Refunded. Was a few of the Gems placed onto a Hero Sockets by chance?
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 acorna Last edit in 2015-1-16 13:07:15

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