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Abysmal customer service.

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jmdavis3581
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Post time 2015-1-13 00:34:08 | Show all posts |Read mode
Abysmal customer service. Reply:6| View:420
        I have been trying to get an issue addressed for several months now. I have posted several;tickets, sent emails and even tried to message;Moderators;directly in the forums,;all to no avail. Not only has it not been fixed but I can\'t get anyone to even READ THE DAMN MESSAGES AND RESPOND!!!!!! So I finally gave up on the problem and tried to get my VIP cancelled. Simple right? NO! I tried using the automated system but it tells me that my VIP has already been manually cancelled by the;Moderators at my requests. I AM STILL BEING CHARGED!! So I tried something else, I posted this issue in the forums and finally got a response from a Junior Moderator. Oh happy joy, I rate th3e attentions of a JUNIOR Moderator. They request my info to take care of this, I gave them my info to cancel my VIP and here I am thinking I finally got this taken care of. NOPE, JUST GOT CHARGED AGAIN TODAY!!!! W T F!! At this point I think I am bout to declare a case of fraud against GT Arcade and get a lawyer. I WANT MY MONEY BACK! I WANT MY VIP CANCELLED AND;I WANT A GOD DAMN APPOLOGY!!!

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 jmdavis3581 Last edit in 2015-1-13 00:34:08

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acorna
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Post time 2015-1-13 02:18:24 | Show all posts

Abysmal customer service.

Hello jmdavis! I apologize for the VIP Issue caused by this! I will Report your VIP Issue to have GTA Cancel it Manually, on their End!
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 acorna Last edit in 2015-1-13 02:18:24

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jmdavis3581
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 Author| Post time 2015-1-15 00:31:30 | Show all posts

Abysmal customer service.

Reply 1# acorna
        So one problem potentially solved. I would like some sort of confirmation number and/or email so I know this has actually been taken care of. 2nd, how about a refund on my money. 3rd Please explain to me why one has to make threats on a public post to get noticed?? The ticket system, email and the automated cancelation service exists for a reason, why are they begin ignored or just plain broken???

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 jmdavis3581 Last edit in 2015-1-15 00:31:30

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gerbie zombils
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Post time 2015-1-15 06:19:46 | Show all posts

Abysmal customer service.

        Hello player,

        GTA itself does not handle or process VIP subscriptions and payments, PlaySpan and PaymentWall do. For more information on the ticketing system, please read here http://community.gtarcade.com/post/41204/

        You will need to speak with whichever Payment Processor you used to get a refund once GTA has informed them that their service has failed yet again.

        We also need your IGN and server number to actually check up on the status of this issue and give you an update.
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 gerbie zombils Last edit in 2015-1-15 06:19:46

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 Author| Post time 2015-1-15 09:00:17 | Show all posts

Abysmal customer service.

        Reply 3# gerbie zombils
IGN Allana
        Server Scutum(416)
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 jmdavis3581 Last edit in 2015-1-15 09:00:17

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acorna
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Post time 2015-1-15 11:34:37 | Show all posts

Abysmal customer service.

Hello jmdavis! Your VIP has been Cancelled!
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 acorna Last edit in 2015-1-15 11:34:37

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