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support team not doing their job.

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george nedelcu
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Post time 2015-1-13 16:28:49 | Show all posts |Read mode
support team not doing their job. Reply:16| View:974
        this is my ticket made thrugh suport section:
        server replied automaticaly to each reply I made in same spot...so that\'s why the date of reply from server is same as my last post.

       

                   
  •                                                         Christmas Carnival points not given08:06Dec 30,2014                                                                                Good day sirs. Today I bought 2000 diamonds and i didn\'t received 2000 points in Christmas Carnival event. i had around 12.00 server time, 220 points and after refresh at midnight, I have 420 instead of 2420. Thank You                       
                   
  •                                                         Server replied08:26 Jan 07,2015                                                                                Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.                       
                   
  •                                                         Christmas Carnival points not given21:22Dec 31,2014                                                                                i am very disappointed about this game and how the moderators are doing their jobs... I made this ticket 2 days ago and still no answer. This is the payment ID : 706523039461597 The payment was made Monday, December 29, 2014 at 6:58pm and still my 2000 points in Christmas Theme Page are missing. I hope you will put them there and also You will give me a present for delay and inconveniences (topaz herosouls) Thank You! Happ New Year!!!! Best Regards, George Nedelcu                       
                   
  •                                                         Christmas Carnival points not given08:26Jan 07,2015                                                                                this is unbelievably. You still not answered me regarding the issue i posted. Christmas even finished and i remained with 3 k points not consumed and 2 k points not refunded...so i couldn\'t use them because of someones incompetency...i request that my money to be refunded and you can take my account and do what you know best to do...I cannot believe you don\'t care about your customers. I will quit also to VIP and i will not play anymore any of your game.                       
           

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 george nedelcu Last edit in 2015-1-13 16:28:49

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 Author| Post time 2015-1-14 05:14:11 | Show all posts

support team not doing their job.

bump!!!
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 george nedelcu Last edit in 2015-1-14 05:14:11

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 Author| Post time 2015-1-14 08:24:17 | Show all posts

support team not doing their job.

        here you go some pictures.

       


       

        I didn\'t had enough points to buy this hero because of lack of my 2 k points I didn\'t received :

       

        I request to receive above hero and as compensation, angel Mikaela or another hero (except valkerye,astral hunter and arcane spirit which i bought with diamonds from yearly review event)


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 george nedelcu Last edit in 2015-1-14 08:24:17

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socrates
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Post time 2015-1-14 09:00:50 | Show all posts

support team not doing their job.

        i am very disappointed about this game and how the moderators are doing their jobs... I made this ticket 2 days ago and still no answer.
        Moderators have nothing to do with the ticket system.
        I will send this in to be reviewed. Please be patient.
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 socrates Last edit in 2015-1-14 09:00:50

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 Author| Post time 2015-1-14 09:31:36 | Show all posts

support team not doing their job.

thank you for support. waiting for an answer
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 george nedelcu Last edit in 2015-1-14 09:31:36

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 Author| Post time 2015-1-15 17:36:15 | Show all posts

support team not doing their job.

bump!
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 george nedelcu Last edit in 2015-1-15 17:36:15

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 Author| Post time 2015-1-15 17:45:36 | Show all posts

support team not doing their job.

        Good Day again sirs.
        I just received the compensation for my issue but is a valkerye crest...I wrote that i bought valkerye with diamonds so I don\'t need another one. Please speak with mods to change it for Hecate crest.
        Thank You!!!

        Cheers,

        George.

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 george nedelcu Last edit in 2015-1-15 17:45:36

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 blankz Last edit in 2015-1-15 22:06:44

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 blankz Last edit in 2015-1-15 22:06:50

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 Author| Post time 2015-1-16 02:11:48 | Show all posts

support team not doing their job.

Reply 8# blankz

        lol..sorry.;
        i thought you can see all the topic

        Server : Alexander 674(GMT)
        IGN: Gigi Duru
        I received as compesation for messing up with diamonds purchase in christmas event a valkerye crest but i have it already...bought it with diamnods.
        i request to be exchange with Hecate please.
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 george nedelcu Last edit in 2015-1-16 02:11:48

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