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VIP Subscription renewal and Diamonds Ticket.

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william adamso...
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Post time 2015-1-14 23:41:16 | Show all posts |Read mode
VIP Subscription renewal and Diamonds Ticket. Reply:8| View:620

        email: williamcadamson@gmail.com
        User Name: william adamson ii
        Server: Set(544)
        Name: Valis lvl. 62

        Okay i have two big issues here.  First i need to cancel the automatic renewal on my VIP account.  While i enjoy the VIP benefits i do not need GT Arcade pulling at the first of the month before I get paid.  Please deal with this immediately.

        Second i placed a ticket for a bug that occurred recently during the Lorelai wardrobe event early this month.  I was rewarded with 752 diamonds due to the purchases i had made.  Yet no one has responded to my ticket and now it has disappeared from my list of submitted tickets.

        If someone could please handle both if these issues quickly i would be very grateful.
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 william adamso... Last edit in 2015-1-14 23:41:16

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gerbie zombils
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Post time 2015-1-15 06:22:17 | Show all posts

VIP Subscription renewal and Diamonds Ticket.

        Hello player,

        Is your VIP subscription through PlaySpan or PaymentWall?

        For the Loralei\'s Wardrobe, what was the bug? Forum Moderators do not have access to the ticketing system, so please explain in detail what happened so it can start being worked on.
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 gerbie zombils Last edit in 2015-1-15 06:22:17

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williamcaii
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Post time 2015-1-15 08:18:40 | Show all posts

VIP Subscription renewal and Diamonds Ticket.

          ;;;;                        Hello player,       
       
                        Is your VIP subscription through PlaySpan or PaymentWall?       
       
                        For the Loralei\'s Wardrobe, what was the bug? Forum Moderators do not have access to the ticketing system, so please explain in detail what happened so it can start being worked on.       
;;; gerbie zombils posted on 2015-01-14 17:22:17;;;;



        I paid through the GT Arcade website for my VIP status.; I used my debit card in the stransaction.

        As far as the ticket goes during the Loalei\'s Wardrobe event they had a special that allowed you to recoup some of the money and diamonds that you spent after the event ended.; When i clicked on the settlement button the game stated i was owed 752 diamonds.; I clicked on the settlement button once more but i never received said diamonds.; I tired a number of times and even waited a few days but i never got the diamonds that i was stated to receive as part of the event settlement
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 williamcaii Last edit in 2015-1-15 08:18:40

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william adamso...
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 Author| Post time 2015-1-16 12:41:35 | Show all posts

VIP Subscription renewal and Diamonds Ticket.

        any news yet?

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 william adamso... Last edit in 2015-1-16 12:41:35

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 Author| Post time 2015-1-17 11:35:28 | Show all posts

VIP Subscription renewal and Diamonds Ticket.

        has anyone looked into my problem yet?

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 william adamso... Last edit in 2015-1-17 11:35:28

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gerbie zombils
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Post time 2015-1-17 13:47:28 | Show all posts

VIP Subscription renewal and Diamonds Ticket.

        Hello player,

        A look into your issue showed that you play through Facebook? If you do, then you will need to cancel your VIP through Facebook.

        For the Loralei\'s Wardrobe issue, if the item was on its Final Markdown when you used diamonds, then you do not get diamonds returned at the end of the event. However, I will still ask for this to be looked into just to make sure.
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 gerbie zombils Last edit in 2015-1-17 13:47:28

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 Author| Post time 2015-1-18 08:51:09 | Show all posts

VIP Subscription renewal and Diamonds Ticket.

Reply 5# gerbie zombils
        okay i will look into the issue through Facebook.; Please continue to look into the issue with the diamonds and thank you once again.

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 william adamso... Last edit in 2015-1-18 08:51:09

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 Author| Post time 2015-1-19 22:14:22 | Show all posts

VIP Subscription renewal and Diamonds Ticket.


          ;;;;                        Hello player,       
       
                        A look into your issue showed that you play through Facebook? If you do, then you will need to cancel your VIP through Facebook.       
       
                        For the Loralei\'s Wardrobe issue, if the item was on its Final Markdown when you used diamonds, then you do not get diamonds returned at the end of the event. However, I will still ask for this to be looked into just to make sure.       
;;; gerbie zombils posted on 2015-01-17 00:47:28;;;;



        I checked Facebook and found out how to cancel my subscription.  It was pretty easy.  Thank you again for the suggestion.  Hopefully the other issue will be resolved soon.
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 william adamso... Last edit in 2015-1-19 22:14:22

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